EMIRATES airline vs air Arabia airline Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers‚ clients and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes—principally sales activities‚ but also those for marketing‚ customer service‚ and technical support. The overall goals are to find‚ attract‚ and win new clients‚ nurture and retain those the company already has‚ entice
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The Emirates Story Provide the background of the organisation max 2 pages Emirates Airlines is an international airline carrier that began its business in late 1985. On 25th October 1985‚ Emirates flew its first routes out of Dubai with just two aircraft—a leased Boeing 737 and Airbus 300 B4. Then as now‚ the airline’s goal was quality‚ not quantity‚ and in the years since taking those first small steps onto the regional travel scene‚ Emirates has evolved into a globally influential travel and
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Southwest Airlines Mission and Vision Statements Southwest Airlines has two statements declaring their mission. “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit.” This mission defines that customer service is their top priority. Southwest differentiates themselves not only by their reputation for customer service but by the value it places on a happy
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According to Smith (2004)‚ Kelleher and King founded Southwest Airlines in 1971. Their intention was to provide what is described as a frequent‚ low-cost airline service in busy markets‚ no more than 500 miles‚ with its first flight between Dallas and San Antonio. Smith (2004) stated that approximately nine years after Southwest Airlines’ inception‚ it decided to adopt a particular mission statement. This particular mission statement is found on its website‚ emphasizes the highest quality of customer
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Introduction Emirates‚ a Dubai‚ United Arab Emirates based airline is a subsidiary of The Emirates Group‚ owned by the government of Dubai. Emirates Airlines is crowned as the largest amongst its competitors in the Middle East as it operates nearly 3‚400 flights per week from its hub‚ Dubai International Airport‚ to more than 142 cities in 78 countries across six continents Emirates is renowned as a strong brand as it has emerged as a leader in the aviation industry‚ particularly in terms of service
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Financial Ratio Analysis Singapore Air and Emirates Airlines Emirates Emirates Airline group has started its 1st routes out of Dubai with only two aircraft in 1985 by the Govt. of Dubai and it was supported by the creator of Germania (German Airline). Emirates airline had started their operations with flights to Mumbai and Karachi and then followed by Delhi in September. These days the industry is measured to be a subsidiary of The Emirates Groups which is headquartered in Dubai‚ UAE. The group
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paper‚ the effectiveness of Emirates Airline‚ one of the world’s famous airlines‚ mainly focusing on passenger services will be evaluate by their marketing orientation by marketing management orientation‚ and two productive marketing matrixes‚ Ansoff (Ansoff‚ 2011a) and BCG (BCG‚ 2011a). 1.1 Mission Emirates mission is to commit the highest standards in everything they do. The recent promotion slogan is “Keep discovering” well describe their objective. “The Emirates Group has spread its wings into
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Strategy…………………………………………………………………… 2.1. General profile of the Airline Industry…………………………………………. 2.2. Competitors Overview and Situation analysis………………………………... 2.3. The Competitors………………………………………………………………… 2.3.1. Air Arabia………………………………………………………………… 2.3.2. Etihad Airways……………………………………………………………. 2.3.3. RAK Airways……………………………………………………………… 2.3.4. Competitive advantage of Emirates Airlines…………………………... 3. Strategic Marketing Focus…………………………………………………………... 3.1. Mission……………………………………………………………………………. 3.2. Goals and
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Leadership Analysis: Emirates Airlines 1. Introduction Each and every organisation is trying to use strategies that would sustain or enhance their competitive advantage in the market‚ and Emirate Airline is never an exemption. Accordingly‚ the corporate strategy and management of a business describes the process of directing and leading the business operations within the company by exhausting their available resources extensively in order to attain the organizational objectives
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Introduction Emirates Airlines (also known as Fly Emirates) is a major airline in the Middle East‚ and a subsidiary of The Emirates Group. It is the national airline of Dubai‚ United Arab Emirates and operates over 1‚990 passenger flights per week‚ from its hub at Dubai International Airport‚ to 157 destinations in 55countries across 6 continents. The company also operates four of the world’s longest non-stop commercial flights from Dubai to Los Angeles‚ São Paulo‚ Houston‚ and San Francisco‚ all
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