Group: AC220 8D Group members: Laila Nabila binti Ibrahim (2012680426) Syazwani Lyana binti Abdullah Ghani (2012419104) Nur Afiqah binti Sazali (2012496342) Ummi Diyana binti Ahmad (2012232442) Nursolehah binti Abdul Hamid (2012630808) Stakeholders: 1. Customers ✓ ✓ ✓ ✓ 2. Suppliers 3. Managers/Employees ✓ ✓ ✓ 4. Community-at-large ✓ ✓ ✓ ✓ 5. Owners ✓ ✓ 6. Others The differences between firms in the private sector and public
Premium Decision making
BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is‚ the feeling that a product or
Premium Customer service Customer relationship management Marketing
cargo‚ travel‚ and flight catering services across five continents. B. General Philosophy (Mission/Vision) dnata’s mission is to deliver the promises their customers make. The focus is always on how they help their clients succeed. With authentic stories and facts‚ they prove that they earn their trust. When planning what to write‚ they keep their mission in mind. dnata (Philippines) envisions to be the world’s most admired air service provider. Proving this is at the
Premium Ninoy Aquino International Airport Philippines
Assessing Corporate Culture: Southwest Airlines Q Organizational Philosophy‚ Mission‚ Vision‚ Values Southwest Airlines clearly outlines their values in their corporate mission statement: The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit (www.southwest.com). This mission both describes the company ’s approach to its workforce‚ and the customer at large. Rather than
Premium Southwest Airlines Customer Airline
About Emirates On 25th October 1985‚ Emirates flew its first routes out of Dubai with just two aircraft—a leased Boeing 737 and Airbus 300 B4. Then as now‚ our goal was quality‚ not quantity‚ and in the years since taking those first small steps onto the regional travel scene‚ Emirates has evolved into a globally influential travel and tourism conglomerate known the world over for our commitment to the highest standards of quality in every aspect of our business. Though wholly owned by the Government
Premium Emirates The Emirates Group United Arab Emirates
2011‚ CARGO E-CHARTBOOK Q4 2011 [online]‚ 3‚ Available from: http://www.iata.org/whatwedo/Documents/economics/eChartbook-Q4-2011.pdf [Accessed: 29/01/2012] [6] Emirates 2011‚ Complete Annual Report 2010-2011 [online]‚ 40‚ Available from: http://www.theemiratesgroup.com/english/facts-figures/annual-report.aspx [Accessed: 29/01/2012] [7] Emirates 2011‚ Complete Annual Report 2010-2011 [online]‚ 6‚ Available from: http://www.theemiratesgroup.com/english/facts-figures/annual-report.aspx [Accessed: 29/01/2012]
Premium Transport Cargo Cargo airline
Southwest Airlines: SWOT Analysis Mollika Thaing‚ Khoa Tran‚ Tonielia Thomas‚ Hiwot Tesfaye‚ Kai Spear Mgmt. Prin. & Org. Behavior Professor Leon Prieto 11/18/2013 Southwest Airlines’ Description Southwest Airlines was introduced in Texas on June 18‚ 1971 with three Boeing 737 airplanes and only serving three cities of Texas which included Houston‚ Dallas and San Antonio. The company came a long way since 1971; today Southwest Airlines has 537 Boeing 737 airplanes and serving 68
Premium Southwest Airlines Airline
1/15/14 P. 3 Why Is Dubai a Rich Country? What makes a country rich? Is it the monetary wealth of the elite‚ the quality of life its citizens have? No‚ it is productive that country is. Dubai‚ an emirate of Arab‚ is mostly associated by being a part of the Gulf‚ which in turn makes people think Dubai got so “rich” because of oil. Dubai owes its wealth to the factors of production it uses to be so productive. Although oil is a natural resource attributed to Dubai‚ it is not the most influential
Premium Capital Economics United Arab Emirates
Maurice Carter April 26‚ 2014 Instructor: Thomas Else The petitioner‚ Charles Katz‚ was charged with conducting illegal gambling operations across state lines in violation of federal law. In order to collect evidence against Katz‚ federal agents placed a warrantless wiretap on the public phone booth that he used to conduct these operations. The agents listened only to Katz’s conversations‚ and only to the parts of his conversations dealing with illegal gambling transactions. In the case of
Free Supreme Court of the United States United States Constitution United States
At Southwest Airlines‚ "We Love Your Bags" MRKT 5000 1. Describe the various promotion elements that Southwest Airlines uses in its integrated marketing communications. Southwest Airlines Company is an American airline with headquarters in Dallas‚ Texas. Based on domestic passengers carried‚ Southwest Airlines is the largest airline in the United States. (2010 -06-30)[upThe The airline operates more than 3‚400 flights a day [update]utilizing a fleet of 552 aircraft. While operating in an extremely
Premium Southwest Airlines Airline