1. A symbol used to convey feeling is called ___________ EMOTICON 2. A _____________ is a series of questions that ask customers to provide feedback on their perception of the support services being offered. CUSTOMER SATISFACTION SURVEY 3. A _____________ transfer only occurs when you stay on the line only long enough to ensure that the call has been transferred successfully. COLD 4. An abbreviation formed from the first letters of a series of words is called _____________. ACRONYM
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Ch 18 – Marketing Competitive advantage – an advantage over competitor gained by offering consumers greater value than competitors do. * Customers will see competitive advantages as customer advantages Competitive Marketing Strategies – Strategies that strongly position the company against competitors and give the company the strongest possible strategic advantage. Competitor Analysis – The process of identifying key competitors; assessing their objectives‚ strategies‚ strengths and
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Application of Internet Marketing as a Customer-Oriented Marketing Approach in New Economy Rashad Yazdanifard1 Faculty of Management‚ Multimedia University‚ Cyberjaya‚ Malaysia rashadyazdanifard@yahoo.com Azade Dehghan Pour 3 Center of Post Graduate Studies‚ Limkokwing University of Creative Technology‚ Cyberjaya‚ Malaysia azade27862@yahoo.com Wan Fadzilah Wan Yusoff 2 Faculty of Management‚ Multimedia University‚ Cyberjaya‚ Malaysia wanfadzilah@mmu.edu.my Ludovic Froget4 Center of
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CHAPTER 8 MAKING CAPITAL INVESTMENT DECISIONS Answers to Concept Questions 1. In this context‚ an opportunity cost refers to the value of an asset or other input that will be used in a project. The relevant cost is what the asset or input is actually worth today‚ not‚ for example‚ what it cost to acquire. 2. a. Yes‚ the reduction in the sales of the company’s other products‚ referred to as erosion‚ should be treated as an incremental cash flow. These lost sales are included because
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Principles of Selling Exam 1 Study Guide Ch. 1-5 Contract Law/ Agency Ch. 1: Selling and Salespeople * Personal Selling- is a person to person business activity in which a salesperson uncovers and satisfies the needs of a buyer to the mutual‚ long-term benefit of both parties. * Helping a customer identify problems‚ offering information about potential solutions‚ and providing after-sale service to ensure long-term satisfaction. “Customer Centric” * Everyone sells- Presidents‚ engineers…etc
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RULE 19.02 Characters: Judge‚ B‚ Attorney X. Judge: after hearing the charges against you‚ they are accusing you of raping your own daughter‚ how do you plead? B: I plead not guilty your honor‚ I did not do it. ….. (after ng ilang minutes/ seconds) Wait your honor!! Can I talk to my lawyer?? I need to talk to him Atty. X : We need a minute your honor‚ there seems to be a confusion between myself and my client ( atty lapit kay B. usap..) B: Atty.! Guilty tlaga ako!! Ntatakot lang
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Objective 1: Explain the guarantees of civil liberties in the Constitution and the process by which these guarantees became binding on state governments. 1. Summarize the protections guaranteed by the Bill of Rights. a. Freedom of expression b. Rights of the accused c. Religion d. Bear arms e. Civil liberties 2. What other protections are guaranteed by the Constitution in addition to those found in the Bill of Rights? f. Habeas corpus g. Ex
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Standard 5 Evidence Booklet Principles for implementing duty of care Main area 5.1 Understanding how duty of care contributes to safe practices: Outcome 5.1.1 Question 1 What does duty of care mean for you in your work role? Your duty is to encourage tenant in the best possible way you can and to support and attending to their needs Outcome 5.1.2 Question 1 How does your ‘duty of care’ contribute to the safeguarding of people you support Standard 5 Main Area 5.2 K now how to address
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Daily Attendance‚ by Month Number of Students 30 25 20 15 10 5 0 Sept Oct Months Nov Dec From October to December‚ attendance decreased steadily. or From October to December‚ there was a steady decrease in attendance. 1 Write a paragraph to describe the bar graph above. Write three details to support the topic sentence. Topic sentence: Average attendance in Jane’s LINC class followed a distinct pattern over time. 66 Chapter 1 | Academic Skills | Writing Paragraphs and Essays
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Dissecting A Marketing Strategy: 5 Hour Energy As he returned from a natural products trade show‚ Manoj Bhargava wondered to himself‚ “If I’m tired‚ do I also have to be thirsty?” As he contemplated this realization‚ he began to process it as a comparison of treatment of both a stomachache and a headache. Six months later he was entering one of the most saturated markets in the country‚ with a revolutionary product and a marketing plan that evolved from the placeholder name it still bears on
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