Service Quality By definition‚ a service includes several distinct characteristics. A service is intangible and difficult to store. In a service‚ customers are extensively present as participants in the process. The inseparability of a service is due to the fact that it is simultaneously produced by the provider and consumed by the customer. This is because services are heterogeneous and known to vary from service – provider to service – provider‚ from customer to customer‚ and from day to day
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of Course: Marketing Management 2. Course Code: BM6053 3. Name(s) of academic staff: Dr Amran Harun/ Dr. Oswald Aisat Igau/ Dr. Azaze @ Azizi Abdul Adis 4. Rationale for the inclusion of the course/module in the programme This is a required course for the MBA Program of the School of Business and Economics‚ Universiti Malaysia Sabah. By taking this course‚ students will learn the importance of managing marketing activities and environments within
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Strategic Management 1. Consider Mintzberg’s model of intended and realised strategy‚ and discuss the extent to which corporate strategy can be planned‚ and the extent to which it emerges. (20 marks) The emergent model (modernist): In the emergent model‚ strategy is seen as emerging in the process of action. Strategy cannot (or only to some extent) be planned and is the outcome of the organization’s struggle to survive (cp. Darwinist ideas in Population Ecology) and the adaptation
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1. Discuss the marketing concept/ A concept is the overall idea or structure of something and marketing is how a product is moved through a channel to reach its target consumer. A marketing concept embraces the philosophy that good marketing strategy always has the needs and wants of the target marketin mind. Marketing concepts are formed as creative approaches to the problem of how to get a product needed and desired by a group of consumers to be selected and purchased by this group. The crux of
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Marketing Management Presented to: Prof. Sherif Elaasi Student Name: Faridah Bukhari ID#: MAM 105 Chapter 1: An Overview of Marketing What’s it all about Marketing? Marketing is the planning and implementation of four activities called 4 P’S “Marketing Mix” -‐ -‐ -‐ -‐ Product Place of Distribution Promotion Price When they are designed effectively
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Models of Addiction SUBS 505 Models of Addiction The three models of addiction examined in this week’s readings include the medical model‚ the psychosocial model‚ and the disease of the human spirit model. The medical model “rests on the assumption that disease states are the result of a biological dysfunction‚ possibly one on the cellular or even molecular level” (Doweiko‚ 2012‚ p. 333). Many consider this model and “maintain that much of human behavior is based on the interaction between the
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According to target market of Hungry Jacks‚ which is The fast-food industry is a consumer service. Hungry Jack’s product they offer is the most similar to McDonald’s. Hungry Jack’s is positioned more as a market follower. Companies use target marketing to tailor for specific markets. There are three components involved in target marketing: market segmentation‚ market targeting and market positioning. Hungry Jack’s primary target markets are seniors‚ adults and teenagers however the most heavily
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Focus on Auto Service Aftermarket biz up in slow economy WASHINGTON -- The International Franchise Association (IFA) anticipates a continued slowdown in economic recovery‚ with minimal growth in the franchising market. "As the economic recovery continues at a slow pace‚ business conditions for small businesses are not improving. The availability of credit remains an issue‚" according to the revised "Franchise Business Economic Outlook: May 2012" produced by IHS Global Insight for the IFA Educational
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MARKETING I: Marketing is AWARING people/customers about your products and service. Just Awaring and attracting. FORMS: There is company and its product/service and there is the customer‚ marketing is all that is the process by which the customer is realized about the product/service’s quality and flexibility that which is better than other companies’. Among Marketing is an Ad‚ marketing is a person on the streets defining the quality the features and the flexibility of a product to the
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1 LO1 Various elements of the marketing process 1 The benefit and costs of marketing orientation for XYX manufacturing 1-2 LO2 Macro and micro environmental factors which influence marketing decisions 2 Segmentation criteria to be used for products in different markets 2-3 Targeting Strategy for a selected product/service 3 Buyer behaviour which affects marketing activities in different buying situations 3 Buyer behaviour which affects marketing activities in different buying
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