Module 1 |Long answers 1 | |Question 1 | |Question 2 | |Question 4
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Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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surround the central atom. Electron domain can be described as a lone pair‚ single‚ double and triple bond‚ and also even free radical. Lone pairs tend to occupy a lot of space and lower the angle of a bond‚ which gives molecular geometry. Lewis structure help determine the molecular geometries‚ 3D structure‚ and distribution of electrons in order to understand the chemical properties of reactivity and molecules like texture and microstructure. One of the most important influences
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Watson. Watson changed molecular biology in amazing ways that changed science forever. He discovered the structure of DNA. James Watson had an extremely influential life. His main discovery was the structure of DNA‚ but he also discovered the helical construction of tobacco mosaic virus. The discovery of the molecular structure of DNA was a ginormous scientific breakthrough. Watsons current research includes the role of RNA in protein synthesis and invitro fertalization studies. First and foremost‚ James
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The Gap Model is a conceptual model especially developed to qualitatively measure service quality. It was developed by parasuraman et al.(1985) based on results from empirical research. Tha gap model identifies five organizational gaps within the process of service design and delivery that cause deficits in quality ‚ leading to dissatisfied customers. The Gap Model locates and maps five generic gaps that apply regardless of the thematic type of service: 1. Between management perceptions of customer
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Rajan Jayakrishnan Nair PGWPM13RAJ APPLE: A Tale of Three cities The case will be used for understanding the following concept: • The potential role which third party logistics providers can play in supply chains • The analysis of costs and benefits at a company level and at a multi-company level in supply chain management. The Case also provides background on two existing supplier hubs - one in Cork‚ Ireland and one in Fountain Colorado. This allows us to contrast the effect of
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Models of abnormality Abnormality is defined as a behaviour that deviates from the ideal social norm. One definition of abnormality is the failure to function adequately and are unable to meet their activities of daily living independently for example getting washed and dressed daily‚ being able to hold down a job and interacting with other people. It suggests that people should be able to achieve personal wellbeing and contribute to society. Rosenhan and Seligman (1989) identified there as being
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Zhao Mengfu’s piece entitled Twin Pines‚ Level Distance features two pine trees a small piece of land and it is surrounded by rocks. In the background we can see more rocks‚ or mountains‚ drawn in very delicate cursive-like lines. The exact location that this painting took place in is unknown‚ but we can assume that it is in China. This painting was made in 1310 during the Yuan dynasty. It is currently located at the Metropolitan Museum of Art in New York. It was painted with ink on paper and was
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“Having the proper role model is definitely the key to success‚” my ingenious teacher incessantly verbalizes. She is constantly correct. My role model is Mariah Carey because she has a wonderful family‚ she is famous worldwide‚ and she is very successful with her life. To commence with‚ my role model is Mariah Carey because she has a wonderful family. A plethora of people who have the proper role models are successful in life. To illustrate‚ Mariah Carey’s family is a family of four. This family
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