SERVICE MARKETING (PM601) MINI PROJECT (MENTON BANK) NO NAME MATRIK NO 1 Nurul Asyiqin Binti Mohamad Ruhmilin 07DPR11F2014 2 Eswi Binti Emasain 07DPR11F2012 3 Jannah Jailen 07DPR11F2039 Lecturer : Mdm Siti Hajar Khazali Mini Project (Menton Bank) 1. Identify the steps taken by Menton Bank to develop a stronger customer orientation in its retail branches? Steps taken by Menton Bank to develop a stronger customer orientation in its retail branches: i. The Board
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OSI Model Joshua M. Grooms The Open Systems Interconnection model‚ or the OSI model‚ is a way to sub-divide a communications system into smaller‚ more manageable parts known as layers. A layer is a grouping of functions that have similar purpose that either provide services to the layer above it or receives services from the layer below it. On which layer of the OSI model do WAN protocols operate? WANs are managed by the protocols that exist in level 2‚ the Data Link Layer‚ of the OSI
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ServQual model of marketing The Service Quality Model or ServQual model is used to measure the differences between consumers’ perception and expectation of service quality. According to the servqual model there are five gaps: I Gap - refers to the difference between customers’ expected service and management’s perceptions of customers’ expectations. This gap means that management may not correctly perceive customer expectations. II Gap - refers to the difference between management perceptions
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EXTRAORDINARY TWINS This story written by Mark Twain speaks about the Siamese twins farce‚ a touch of revenge and the search and the fingerprint plot have in common as an underlying theme of the identity problem. The Siamese twins are symbolic of this problem‚ two different personalities soldier with the same body‚ on the one hand is entinede that these siblings have a confusion of identities‚ and on the other to pursue and have the attempt to establish an identity. Pudd’nhead Wilson at first glance seems
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‘Business Model Contents: Pages I. Introduction II. Business Models i. Definition ii. Types of Business Models iii. Theories on models III. Conclusion IV. References I. Introduction: In this report‚ a critical evaluation the role of business models in the
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Leadership Model (LMX & Style Approach) Assignment submission for Post Graduate Certificate Program in Management (PGCPM–3) Name of the Faculty: Prof. Pawan Kumar Singh Subject: Group Behavior in Organization (OB – 2) Submitted by: Srinivasa Kottakota Student ID: S080600000036 CAF ID: 60602080320 [pic] Name of the Centre: NIIT Imperia‚ Hyderabad TABLE OF CONTENTS |S. N. |DESCRIPTION
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First Impressions John Young Abstract This paper explains how first impressions strike people and how they relate to Maslow’s theory of human needs. The paper also conducts an experiment by reading an article from Clark’s First Impressions and comparing two stories and reading them in reverse order in the article to discover how first impressions affect people’s perspective on others. First Impressions
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p.56 The ’models’ of disability What is Disability? As there are so many models all around the world. We cannot tell you what exactly disability is. However‚ among those models ‚ there are two distinct models‚ the medical model and the social model. And I will introduce them one by one p.57 First‚ let’s take a look at this video (After playing…) The medical model would suggest that this is because of the wheelchair‚ rather than the steps. However‚ the Social model would suggest steps as the disabling
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Never in a million years would we think that our workplace will become a place in where history would changed. We know that September 11‚ 2001 became a day that changed both this nation and the people. The real question here is‚ Did the fall of the Twin Towers mark the moment of terrorism in America; or have previous events been the calling to attack America? Over the years there have been significant terrorism attacks. By looking at pervious attacks it shows us how the changes in terrorism are carried
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Johnecia Eady Dr. Price ENC 1101 23 February 2015 “First Job” In her essay “First Job”‚ Iliana Roman‚ a mother and hair salon owner. Who became pregnant in high school and dropped out. She held several jobs‚ while studying to attain her GED‚ taking business classes at a community college. Iliana used her education to transform into a successful salon owner. Roman describes her traumatic testimony on how determined she was to make her life successful after she realized the mistake that she made
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