Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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SPIRAL MODEL The spiral model combines the idea of iterative development (prototyping) with the systematic‚ controlled aspects of the waterfall model. It allows for incremental releases of the product‚ or incremental refinement through each time around the spiral. The spiral model also explicitly includes risk management within software development. Identifying major risks‚ both technical and managerial‚ and determining how to lessen the risk helps keep the software development process under control
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that the simplified model of the consumer-supplier relationship is a way to examine the structure of the sports industry from the consumer’s perspective‚ which makes the intricacy of the sports industry and the challenges that sports marketers face become more evident. The model displays the three major parts of the sport industry. The three major elements of the model are the consumers of sport‚ the sports products they use‚ and the suppliers of the sport products. This model is more helpful to sport
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First “Fly” day I clearly remember that morning when I woke up at four thirty AM‚ when nobody in my household was half sleep. I was already hyped up and excited for my flight at ten. I couldn’t go back to sleep‚ thinking about my first flight and meeting my mother after 3-4 years. I was going to Bangkok with my grandparents; this was my very first time travelling out of Nepal for the first time. I finally got out of my bed got all freshen up‚ dressed up and did my breakfast for my big experience
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Service Level Agreement for HR Services Overview Service level agreement for the provision of HR Services in relation to employee relations advice and recruitment assistance to managers‚ supervisors and staff. This is an internal agreement for HR services between the Human Resources Department and the Customer Services Branch. Service Specifications The designated HR team at Coastal Education Network will provide advice‚ assistance and support on the implementation of the organisation’s HR
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GAP MODEL IN SERVICE MARKETING Perceived service quality can be defined as‚ according to the model‚ the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s side (Fig. 1; Parasuraman‚ Zeithaml‚ Berry‚ 1985). Customer Gap = f (Gap 1‚ Gap 2‚ Gap 3‚ Gap 4) The magnitude and the direction of each gap will affect the service quality. For instance‚ Gap 3 will
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management of Presidential Trust Fund (PTF) Dar es salaam head office for their moral support and for accepting me to work together with them‚ during all these time that I have stayed I learnt lots of things professional wise and non professional wise. First I want to thank chief executive officer Mrs. Marry Likwelile‚ chief accountant Mrs. HusnaMaghembe‚ Operational Marketing Manaager Mr. Martin Khamsin‚ accounting department staffs under supervision of Mr. Michael Mwita and all PTF staffs who I cannot
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The service industry forms a backbone of social and economic development of a region. It has emerged as the largest and fastest-growing sectors in the world economy‚ making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy both in terms of employment potential and contribution to national income. It covers a wide range of activities‚ such as trading
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American International University-Bangladesh (AIUB) Proposal On “Evaluating Services by a Customer Service Department” A study on Real Estate and Developer Business in Bangladesh Supervised By: DR. MD. FARUQUE HOSSAIN Faculty of Masters of Business Administration American International University-Bangladesh (AIUB) Submitted By; Debnath‚Pragya Paramita ID- 11-95135-3 Course name: Research
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— with a full complement of support services as well. A Fortune 100 company with global presence and impact‚ Motorola had sales of US$42.9 billion in 2006. Learn more about our three primary business units in the links below:. Enterprise Mobility Solutions: This group includes the mission-critical communications offered by our government and public safety sectors and our enterprise mobility business. We design‚ manufacture‚ sell‚ install and service analog and digital two-way radio as well
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