[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
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Application Case-1 Finding People Who Are Passionate About What They Do Executive Summary: Trilogy Enterprises inc. is a fast growing software company with a unique and highly unorthodox culture. It provides solutions for automotive and telecommunications companies to gather and analyze consumer data‚ and acquire customers in the United States and internationally. The company’s solutions include Smart Leads; an Internet based scoring and segmentation service to predict consumers’ likelihood
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SYNOPSIS 1. Title- Recruitment Strategies and Practices (Benchmarking). 2. Objective- To understand the best practices in terms of recruitment across automobile industries‚ and to understand and evaluate the current position of recruitment at Volkswagen and discover the areas and means of improvement. 3. Introduction- In this fast developing world‚ every organisation wants to have the most efficient and qualified employees on whom they can rely to get the best outcome. Volkswagen finds
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store manager’s job description look like and contain? The Sore manager’s job description should look like and contain the following things. Carter Cleaning Center Store Manager Job Description |Title |2025 Store Manager | |Department(s) |Cleaning | |Reports to
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REPORT OUTLINE 1. Introduction 4 2. Issue 1: Safety and health constraints 4 2.1. Safety Campaigns 5 2.2. Training Sessions 5 2.3. Free pre-medical checkup for workers 5 2.4. More paid leaves and extra wages 5 2.5. Law enforcement related to safety issues 6 3. Issue 2: Employee Retention 6 3.1. On time proper wages to skilled/unskilled workers 6 3.2. Employee Worker Relationship 7 3.3. Job Security 7 3.4. Law enforcement for worker’s rights
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CASE 1 Case questions and answers Question.no.1 Discuss what a manager should do in each of the two Michigan cases. Answer: Office Equipment repair technician Although it is risky but the manager should give him a second chance‚ because by the nature of job (i.e. job of technician) it does not seem that he would be in direct contact with potential victims. It is risky because the job is a field job that is visiting other organizations and repairing their equipments. It is also possible that
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level to the senior management. He regularly interacted with the employees and appreciated their good work‚ started to listen to their problems and explained them the importance of their jobs. They were made aware of the current situation and the competition between their organization and other private players in the same sector. He used good techniques to motivate their employee to overcome the current situation. a. Announcing the performance of the month was very good strategy to keep the performance
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FACULTY OF BUSINESS AND MANAGEMENT BBPR 2103 PLANNING‚ RECRUITMENT ANS SELECTION OF HUMAN RESOURCES Name: Santhee a/p Muthusamy Matric No.: 731203105662001 I.C. No.: 731203-10-5662 Contact No.: 017-319 0950 E-mail Address: msanthee@yahoo.com Tutor : Valerian Hansen Petrus Leaning Centre: ONLINE LAERNING JANUARY 2010 SEMESTER 1. Provide a brief introduction on the selected organisation‚ i.e. the mission‚ vision‚ objectives‚ nature of business and the industry in
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Chapter 9 Performance Management & Appraisal 1. | Define performance appraisal | 2. | Steps in appraising performance/process in appraising performance | 3. | Reasons/importance/purposes/objectives to appraise subordinates performance | 4. | Graphic rating Scale Method (Example‚ Advantage & Disadvantage) | 5. | Alternation Ranking Method (Example‚ Advantage & Disadvantage) | 6. | Paired Ranking Method | 7. | Critical incident method (Example
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The CIPD Human Resources Profession Map (HRPM) incorporates 10 professional areas as well as 8 behaviours in order to show what successful and effective people do who work within the human resource profession. This map is relevant to all human resource professionals and covers different bands ranging from 1 to 4‚ these bands determine professional competence. The map describes what you need to know‚ what you need to do and how you need to do it within each professional area across these bands.
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