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    Short Assignment 1 * What was the positioning challenge Apple faced? Competitors enter market * In 1981‚ IBM entered PC market used Microsoft’s DOS OS and microprocessor and will be Apple best rival for the start on 1981. Jobs forced out in 1985. * In 1985‚ Compaq and IBM do a research and development (R&D) and make move Apple into the mainstream by becoming low-cost producer and joint venture with IBM. This’s one of Apple failure moment and Apple Gross margin drop to 34%. *

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    Hilton Hotels: Brand Differentiation through Customer Relationship Management Syndicate 6 Hilton was perhaps the most internationally recognizable name in the lodging industry‚ in large part due to the role that the Hilton family had played throughout its history. It all started in 1919‚ when Conrad Hilton bought his first hotel. Since then‚ we’ve led the industry with our innovative approach to products‚ amenities and service. Today‚ Hilton Hotels & Resorts stands as the stylish‚ forward thinking

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    Harvard Graduate Housing Survey There were some clear understanding and learning form the survey done. Some of the important factors are as listed: • Among all factors‚ time taken to commute to the campus and amount of rent paid were considered the most important in choosing the residence. • Most people prefer to walk to the college form the residence. • Most people except business and law felt that the rent should be less than $800. • The preference for the studio/one-bedroom

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    The product eLeads was strategically developed upon extensive research to address three critical areas many of the fortune 1000 companies in the modern times are facing: 1.Leads get lost 2. No qualifying systems for the leads exist and 3.The leads are never tracked. Problems: 1. The entire product was built based on customer needs that were identified by querying an extensive network of sales and marketing industry professionals. While MarketSoft used an elaborate LP language to ensure that

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    operating system‚ its kitchen and its management‚ to serve high volume customers. As years goes by‚ the demands change. People become more mobile and have dynamically changed their schedules to eat from at dawn to midnight and also become more selective. They don’t want static menus anymore. They want broader choice of sandwiches or burgers at their lunch or dinner time‚ and‚ the most crucial thing‚ they still expect fast service as before or even faster. To handle this challenge‚ McDonalds has upgraded

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    Walmart Inc. Harvard Case

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    Case Synopses Walmart Stores‚ Inc. 09/12/13 Which strategic management concepts are useful in the analysis of this case? 1. SWOT Analysis Walmart’s internal strengths and weaknesses and environmental opportunities and threads are: Strengths Highly motivated and committed employees (Associates) Top management involved on daily operations (street managers) Latitude price setting (allows more profitability in different locations) Technology oriented (Satellite system and logistic

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    Starbucks case 1. There are numerous factors that paved the way for Starbucks’ success during the early nineties. I believe that one of their strengths was good knowledge of who their potential customers were and how to please them with their profile‚ assortment and services. One also has to take notice of their clear vision of becoming America’s third place‚ this tells me that they’ve had an aggressive vision from the start. And of course they’ve matched this with their strategy‚ from 1992-2002

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    Customer Service

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    99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives

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    explain earnings management‚ income smoothing and “cookie jar reserves”. Is this type of accounting common outside the US? Earnings Management is an accounting techniques to produce financial reports that may paint a positive picture of a company’s business activities and financial position. It is believed that earnings management from legitimate accounting choices to fraud that violates generally accepted accounting principles is very common. A company’s number one goal is to make money. Not only do

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    HARVARD GRAD STUDENT HOUSING SURVEY Understanding the process of questionnaire designing MM – II Case Presentation Group 5 • The real estate price hike threatening the student recruitments at Harvard – leading to 2001 survey • Harvard attempting to understand the consumer market for its housing complexes through new 2005 survey • Allston Initiative The Case in Brief Deciding the new research design for 2005 survey Analysing & drawing insights from the 2001 survey Merits/

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