www.emeraldinsight.com/0307-4358.htm MF 39‚2 116 Received 17 June 2012 Revised 3 October 2012‚ 16 October 2012 Accepted 1 November 2012 The impact of corporate governance on working capital management efficiency of American manufacturing firms Amarjit S. Gill The University of British Columbia (Okanagan Campus)‚ Kelowna‚ Canada‚ and Nahum Biger School of Business‚ Academic Center Carmel‚ Haifa‚ Israel Abstract Purpose – The purpose of this study is to investigate the impact of corporate
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Customer Service Unit 1 Understanding the organisation Session 5 Know the organisation’s policies and procedures Handout In this Session‚ you have learned about: The principles‚ policies and procedures of your organisation How your organisation communicates its principles to employees Your organisation’s policies and codes of practice Consultations on changes to principles‚ policies and procedures Issues of public concern relating to your industry and organisation. Principles‚ policies
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Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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Case Synopses Philips versus Matsushita: The Competitive Battle Continues 10/01/13 Philips and Matsushita add together more than two hundred years of history in the high technology consumer electronics industry. During this period both companies followed contrasting strategies and experienced disruptive changes in its environment forcing them to review‚ adapt and implement new corporate strategies. The following case synopsis focus on how these companies developed different organizational
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Customer Service Concerns Richette Galiotte GEB3213 Advanced Communication in Business Professor Smith February 15‚ 2013 Abstract Page During my research of the General Mills Corporation regarding its methods in handling its customers‚ I notice several similarities between their practice and what was cover in the book that was assigned to us for this semester. They have a simple plan to keep their loyal customers but they have teamed up with
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Analysis This case study discusses the history of Volkswagen (VW) in America and in particular the launch and relaunch of one of the most successful VW models‚ the Beetle. 1. Why would positioning the New Beetle be considered Mission Impossible? Volkswagen (VW) started their business in the US in 1949 with the very successful Type 1 or as it was know‚ Beetle. In the 80’s‚ due to several reasons from legislation to Japanese competition‚ VW had to stop its production. In 1994‚ began the idea of re-launching
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Customer Service © 2006 Objectives Today we will learn how to Communicate effectively with customers Create a positive impression Develop and maintain customer service standards Plan good customer service Who are Customers? Definition of a customer Internal/external customers Customers are people who need your assistance. They are not an interruption to your job‚ they are the reason you have a job.. Explain that there are external and internal customers: People who phone‚ People who
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Company STARBUCKS These days Starbucks owns more than 18‚000 stores in 62 countries and is the premier roaster and retailer of exclusive coffee in the world. Back in 1971‚ when the first Starbucks opened‚ the company already had two intentions to give to people every single day till now: share specialty coffee with friends and help to make the world a little better. In 1981‚ Howard Schultz‚ the chairman‚ president and chief executive officer of Starbucks‚ walked into a Starbucks store for
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Ha Half.com Customer Service Ramona Russell Davenport University HRMG433 Professor Rhonda Bunce Introduction One of the customer – service agents for Half.com‚ Bill Ryan‚ is “one of 30 customer - service agents at Half.com‚ an online market-place owned by eBay Inc.‚ the Internet auction company” (Milkovich‚ Newman‚ & Gerhart‚ 2011). Half.com lists all the products from sellers for the public‚ on their website and acts more like an intermediate between the buyers and the sellers. Half
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Harvard Business Review Reflection Lee‚ H. 2010. ‘Don’t Tweak Your Supply Chain – Rethink It End to End’ Harvard Business Review. Vol. 88‚ Issue 10‚ 63-69. Introduction The article: ‘Don’t Tweak Your Supply Chain – Rethink It End to End’ by Lee‚ H. in the Harvard Business Review of Oct. 10 (Vol. 88‚ Issue 10‚ page 63-69) is mainly about the improvement of the supply chain by pursuing structural change earlier. We would state the main aim of the article as follows: To improve sustainability
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