2 Quality 3 Competitiveness 3 Why Quality Influence Competitiveness 4 Cost of Poor Quality 5 How Poor Quality Affects Competitiveness 5 Causes of Poor Quality 6 Man 6 Material 6 Machine 6 Management 6 Method 6 Environment 6 Case on Quality Failure 7 Quality Guru: Joseph Juran 8 Quality Failure 8 Toyota’s Recalls 8 Toyota’s Response 9 Implementation of Juran’s Teaching in Toyota 9 Quality Improvement 9 Quality Control 10 Methods to Overcome Poor Quality: Purpose
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Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
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What is quality? Quality is a measure of how good and satisfying a product is to the consumer. The ISO standard explains quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." Meaning that the quality of a product/service is defined in matter of the features it presents to the customer and the rate of satisfaction it is providing to its user/consumer. The quality depends not only on its features it depends on the
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Coaching and Counselling Skills for Managers Performance Problems: • Supervisors procrastinate in coaching or counselling because they’re afraid of hurting employee’s feelings • Coaching or counselling documentation is inconsistent or nonexistent because there hasn’t been consistent management training conducted • Supervisors and managers need to be more assertive in addressing performance issues • Employee development aspect of coaching needs to be improved • Supervisors need to fully
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Counselling Theories‚ Assignment 1 – Short Answer Questions. 1. The concept of nature versus nurture is our personality‚ temperament‚ make up‚ complexion and characteristics which are influenced by our parents through genetics‚ as well as our upbringing‚ environment and education. Using myself as a case study‚ starting with my appearance I have green eyes and light coloured hair which I have inherited from my father‚ he too has green eyes and light coloured hair‚ I also have a few of his traits regarding
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DEFINITION OF QUALITY AND QUALITY MANAGEMENT: Defining quality from the get go can be somewhat difficult as many people have different views on what it means to them. Ranging from the individual’s view to the manufacturing-based perspective. From a workplace point of view‚ quality can be defined as a measure of standard or a condition of being free from imperfections‚ inadequacies and huge varieties. It is achieved by strict and predictable responsibility to specific measures that attain consistency
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Question 1 – Kaizen Philosophy Kaizen: Basic Concepts and key practices Kaizen is a Japanese philosophy based on gradual but ongoing and never-ending day-to-day improvement approach in all aspects of an organization‚ not only productivity. Literally Kaizen translates to English as “good change”‚ the true meaning of the word is continuous improvement implemented through positive step-by-step changes. For proper functioning Kaizen requires active participation from everybody at all levels in an organization:
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Running head: Therapeutic Techniques and Counselling Description and Evaluation of the Psychoanalytic Theories of Counselling and techniques using the Theorist Sigmund Freud During the history of psychology and counselling a wide range of attitudes and approaches have been developed in order to provide individuals with the ability to explore his or her inner world through varied strategies and modes of interaction. The aim was to
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INTRODUCTION Psychodynamic counselling and therapy involves a number of important elements‚ which perhaps is what makes the psychodynamic approach more and more interesting to those who go on developing in their work. (E.g. Erik Erikson ’s work on life stages and the object relation theory) While in no sense wishing to undervalue the importance of basic listening and responding skills‚ nor the centrality of a positive therapeutic relationship‚ the ongoing experience of working with people leads
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Personal Qualities of an Effective Counsellor: All the counsellors are not alike. They differ in various ways. Their personal characteristics‚ as well as‚ their personality differ quite substantially. A number of research organisations have tried to ascertain the personal qualities of a counsellor‚ which are essential to bring about therapeutical transformation in another person (i.e. the client). Three researchers namely Carkuff‚ Truax & Carl Rogers came up with the under mentioned characteristics
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