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    Customer Satisfaction

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    in this report. It is always wise to appreciate such people who have helped me to complete Internship Program successfully. I express my deep sense of gratitude and indebtedness to my Institute which has provided me an opportunity to fulfill the most cherished desire to reach my goal. I am deeply indebted to my Company guide Mr. Pradeep and all staff of Big Bazaar. I am obliged to Mr.Pradeep‚ HR of Big Bazaar for facilitating a fruitful project at the store. And special thanks to Mr. Chenna

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    Bhopal Gas Tragedy

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    pesticide plant. “It’s not a deadly gas‚ just irritating‚ a sort of tear gas.” - Dr Loya‚ Union Carbide’s official doctor in Bhopal‚ commenting on Methyl Isocyanate‚ after the tragedy. 6 december 2010 Bhopal Gas Tragedy: A case study (Part-I) Introduction 2-3rd December 1984‚ was black night for the people of Bhopal City‚ who lived around the Union Carbide India Ltd. (UCIL). If they try to forget that black night‚ they can not do it. The Bhopal Gas Tragedy‚ involving a massive release

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    Customer Service

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    What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time

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    customer relation

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    International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality

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    Diesel vs Gas

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    Diesel You’re in the market for a new truck; you have an idea about what you want but not quite sure if you want a gasoline or a diesel engine. Well‚ gas and diesel engines are very similar yet different in quite a few ways. At first glance‚ someone who doesn’t know much about either of the two engines might ask‚ “What’s the difference?” To the untrained eye they might look exactly alike‚ but don’t judge the engine by its exterior look. Gas engines are mainly used by the individual in personal vehicles

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    Fruitvale Station is the true story of the 22-year-old Bay area resident‚ Oscar Grant. He spends his New Year’s Eve trying to do better but as the day progresses he begins to realize that it isn’t going to be as easy as he thought. Towards the end of the movie‚ Oscar and his friends ends their night of celebrating their New Year in a confrontation with police officers at the Fruitvale BART station. Unfortunately‚ that was Grant’s last encounter. In my opinion‚ the movie Fruitvale Station is an accurate

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    Customer Care

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    do different types of tasks‚ which broadened my perception about a bank’s operation. During this period‚ I used my observation and gained experience about various banking functions and day-to-day operation regarding the General Banking Sector. During my internship‚ I was placed under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the

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    this would be: “I wake up in the morning To another beautiful day When I look to see you sleeping You take my breath away.” Develop Content The next step involves developing the content. Poems can be written about feelings like love‚ anger‚ joy‚ or sorrow‚ or they can be written about objects like nature‚ people‚ or places. Once a topic is chosen‚ a good technique is to brainstorm ideas related to the topic by jotting down anything that comes to mind. For example‚ if the topic was love‚ ideas

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    Difficult Customers

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    Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It

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    Customer Delight

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    A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can

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