The Natural Gas Case Introduction * This case is about the negotiation of buying a gas between two parties involved – the plaintiff a German company and the defendant an Austrian partnership. On the 18th of December 1990 the plaintiff faxed the defendant with an offer to buy 700-800 metric tons. Meanwhile Austria responded that the ship will be from US for delivery to Belgium and the price is $376 per tone. Additionally a letter of credit was required‚ since both of the parties haven’t seen
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Jackson‚ S. E. (2011). Whose customers are they? Journal of Business Strategy‚ 32 (3)‚ 47-49. Whose customers are they? The Authors Stuart E. Jackson‚ Vice President at L.E.K. Consulting LLC‚ Chicago‚ Illinois‚ USA Abstract Purpose – Many product organizations recognize the benefits of outsourcing manufacturing of key components or even entire product lines to China and other low labor cost countries. But while the cost savings are obvious‚ many product companies fail to grasp the parallel
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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After the Bhopal gas disaster in 1984‚ the Indian legislation governing safety and environment underwent significant changes.Specifically‚the factories Act was amended to assign the responsibility of the “occupier”‚who is legally responsible for the safety of the workplace and workers‚to the highest level of management in an organization. For a company this meant that one of the directors on the board had to be designated as “occupier”.The Environmental legislation also underwent changes ‚with the
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Victoria Station Strengths Concept uniqueness- Concept based restaurants ’ rely on décor and novelty themes‚ which are appealing enough to the customers to draw in business. For example: Hard Rock Café‚ Applebee ’s‚ Rolling Rock Café‚ or Outback Steakhouse. The Victoria Station utilized the English depot paraphernalia to support the theme; gas lights‚ a red English telephone booth‚ and a London taxi. Quality control- The beef was cut to specifications‚ used controlled- portion fillets/top
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Leslie Lim Jia Seng Sn13K How true is that most pleasurable things in life are bad for you? Pleasurable things is things that give you happiness and relaxation. It can be a thing or an activity. Different people have their own pleasurable things. Most of them benefit us. Many things in our daily life are pleasurable things. It is just we do not realize it but as we did not do it‚ we will have a strange feeling . It is simple things that we did which make us feel good. Common examples of it are
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OIL AND GAS EXPLORATION: INTERROGATING THE OIL COMPANY’S ADHERENCE TO ARTICLE 40 ON COMMUNITY COMPENSATION Indigenous communities across the globe have been victims of unwarranted exploitation by private investors in the search for among others oil and gas. Whenever governments and oil companies intend to enrich themselves from the oil revenue‚ history has indicated that voiceless citizens are subjected to inhuman treatment and torture‚ deprivation of their indigenous community rights‚ disruption
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THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun‚ CSP‚ CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms‚ bad news spreads rather quickly. Don’t think for a moment that your poor performance in servicing your client goes unnoticed. Not only
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International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung‚ Terry Lam Article information: To cite this document: Vincent C.S. Heung‚ Terry Lam‚ (2003)‚"Customer complaint behaviour towards hotel restaurant services"‚ International Journal of Contemporary Hospitality Management‚ Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded
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Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution‚ others a quality revolution‚ others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads‚ joining and adopting the religion does not insure
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