Investigation Into Four Characteristics of Services Russell Wolak‚ Stavros Kalafatis and Patricia Harris* Kingston Business School Kingston Hill Kingston upon Thames Surrey KT2 7LB Phone 0181 547 2000 Fax 0181 547 7026 E-mail p.harris@kingston.ac.uk ABSTRACT This study replicates US-based research by Hartman and Lindgren on the extent to which consumers differentiate between products and services. In addition‚ Hartman and Lindgren investigated the importance of four characteristics of services to consumers;
Premium Marketing
Discussion This study compared the empathizing and systemizing characteristics of undergraduate students enrolled in a nursing program with the same characteristics of undergraduate students in other disciplines. The results showed the following: Female nursing students are generally more empathetic than their male peers‚ Male nursing students generally have stronger systemizing characteristics than their female peers. Also‚ both male and female students who are attracted to nursing as a career
Premium Nursing Nurse Florence Nightingale
It is also important to consider and recognize the number of sub-cultures that exist such as interracial couples‚ the disabled such as children with autism‚ and homosexual cultures. In this new era we live in‚ interracial marriages and relationships are becoming more customary than forty years ago. When the immigration policy changed allowing more Asians and Hispanics into the United States‚ the flood gates opened for interracial marriages between Asians and Whites and Hispanics and non-Hispanics
Premium Marriage Interracial marriage Miscegenation
CHARACTERISTICS OF SERVICES The services have unique characteristics which make them different from that of goods. The most common characteristics of services are: Intangibility. Inseparability. Perish ability. Variability Intangibility Services are activities performed by the provider‚ unlike physical products they cannot be seen‚ tasted‚ felt‚ heard or smelt before they are consumed. Since‚ services are not tangibles‚ they do not have features that appeal to the customer’s senses‚ their
Premium Marketing
Essential Values for Success What do Steve Jobs and Lee Kuan Yew have in common? They are both successful people who possess certain values which make them unique and important to be remembered by years of generations. Both of them also contribute to society; Steve Jobs redefine the innovative IT world while Lee Kuan Yew leads Singapore to an unprecedented growth. Gladwell (2008) argued that achievement is a combination between talent and preparation. However‚ Maxwell (2007) said that talent might
Premium Leadership The World According to Garp Singapore
Hospitality--An Essential Trait “If I have found favor in your eyes‚ my lord‚ do not pass your servant by. Let a little water be brought‚ and then you may all wash your feet and rest under this tree. Let me get you something to eat‚ so you can be refreshed and then go on your way—now that you have come to your servant.” When two angels passed the door of Abraham’s tent‚ he immediately pleaded the men to stay at his place. He also brought water to wash the men’s feet and ordered the servant to prepare
Premium Love Interpersonal relationship Friendship
ESSENTIAL ELEMENTS OF A VALID CONTRACT: To be enforceable by law an agreement must possess the essential elements of a valid contract as laid down by Sec.10 of Contract Act in the following terms; ‘All agreements are contracts if they are made by the free consent of parties competent to contract‚ for a lawful consideration and with a lawful object‚ and are not hereby expressly declared to be void.’ Following are the conditions for validity of the contract in detail. 1. Offer and Acceptance:
Premium Contract Contract law
talk about another leader with great vision who led a company on the verge of bankruptcy to become one of the top multinational corporations in the world. That person is Steve Jobs‚ the late CEO of Apple Inc. Steve managed to turn Apple into the most innovative company in the world. A company that all others aspire to be‚ whether they admit it or not. In spite of their best effort‚ Apple’s competitors are still years behind. All of these success comes from his ahead of time vision. Certainly today
Premium Steve Jobs Apple Inc. Leadership
Contemporary Management [Second Canadian Edition] Gareth R. Jones Texas A&M University Jennifer M. George Rice University Graham Fane Capilano College Toronto Montréal Boston Burr Ridge‚ IL Dubuque‚ IA Madison‚ WI New York San Francisco St. Louis Bangkok Bogotá Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan New Delhi Santiago Seoul Singapore Sydney Taipei To Matthew and Nicholas‚ students of business‚ and Meghan‚ a student of the arts. G. F. Contemporary Management
Premium Management
individual is responsible for an offense. The prosecuting party must supply corroborative proof to display that each element of an offense is present. The three essential elements that must be present are criminal act‚ criminal intent‚ and concurrence. If a case does not have‚ but just one of these elements‚ then it might begin to disintegrate. The two most important components for specific intent are: intent to agree‚ or conspire and intent to commit the offense which is the object of the conspiracy (U.S
Premium Criminal law Crime Law