Novotel Hotel Background Novotel Novotel is one of a number of hotel chains owned by the French hotel group Accor. Novotel hotels are found throughout the world. Novotel has taken comprehensive steps to prove its commitment to the environment. In July 2007 it signed a partnership agreement with EC3 Global‚ to provide Green Globe certification. Novotel: the brand that respects the environment. Since its creation 40 years ago‚ the chain has evolved‚ anticipated its clients ’ expectations
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Contents 1. Executive Summary 1 2. Company Overview 3 3. Product and Service 4 4. Market and Industry Analysis 5. Marketing Plan 6. Operations Plan 7. Development Plan 8. Management 9. Competitive Advantage 10. Funding 11. Appendices Executive Summary Paradise
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committee if a certain Octopus by the name of Paul is right. INDUSTRY BOUNDARY AND STRUCTURE The UK hotel industry for the purpose of this paper will follow the most commonly set boundaries which refer to the industry being inclusive of all hotels‚ motels and inns with or without restaurants‚ conference centres and other hospitality related facilities with operations in the UK. The structure of the hotel industry can be divided into two major groups: the hotel chains and the independent small hotels
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Introduction Having experienced the SARS‚ July 7th‚ 2005 terrorist attack‚ and the Bird Flu‚ which have slowed down the UK economy and had an adverse effect on the hotel industry‚ there are now clear signs of recovery. This report will first examine the UK hotel market‚ discuss the major industry players and demonstrate the relative importance of key issues. Furthermore‚ it will explore the UK consumer trends‚ present the diversity of backgrounds of investors and provide a future outlook along with
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INTRODUCTION OVERVIEW OF HOSPITALITY INDUSTRY Hospitality is considered as a service industry‚ serving the guests with "feel-good-effect". "Athithi devo bhavha" (Guest is God) has been one of the major trends followed in Indian culture since decades. In India‚ the guest is treated with utmost warmth‚ full respect and providing the best services. The industry trend shows‚ that Hospitality is one of the fastest growing sectors in India. It is expected to grow at the rate of 8% between 2007 and 2016
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Environmentalism has become a great concern in all sectors of business‚ evidenced by the recent jump in energy prices‚ and empirical data provided by several different environmental and scientific agencies. The Hotel industry is no different‚ in fact‚ it would benefit greatly from the recent push for all businesses and business sectors to “Go Green.” Yet‚ the industry has long resisted the changes‚ and is only recently catching up to other industries that have converted their operations to have greener
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The hotel industry in India is going through an interesting phase. One of the major reasons for the increase in demand for hotel rooms in the country is the boom in the overall Economy and high growth in sectors like information technology‚ telecom‚ retail and real estate. Rising stock market and new business opportunities are also attracting hordes of foreign investors and international corporate travellers to look for business opportunities in the country. Hotel industry is also inextricably
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Ritz-Carlton Case Study The two different types of (CRM) Customer Relationship Management are operational and analytical CRM. “Operational CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers. Analytical CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers. According to our text book the primary difference between operational CRM and
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Rosewood Hotels and Resorts Rosewood Hotels and Resorts L.L.C. is faced with a marketing dilemma; they want to increase multi-property guest stays with out diminishing the current brand images of their existing properties. In order to increase awareness of the other properties to those who are currently loyal to particular estates‚ Rosewood has considered adding a corporate brand title to all of its properties. The problem lies in whether or not this will “cheapen” the experience for those who
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PART A) 1. What is the strategy of the hotel? It is appropriate? It is possible? The strategy of the Portman Hotel is to achieve a new level of service among American luxury hotels. They started with these standards when they found a spectacular niche in the hotel sector. The niche was a revolution in guest services based in Hong Kong style: “To bring Asian standards of the hospitality to the U.S” Base on his goal‚ Patrick Mene‚ vice president and managing director of the Portman Hotel‚ wrote
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