The Role of Internal Marketing and E-marketing in attaining Customer Satisfaction in the Educational Industry A case study: New Century School/Private Schools Sector Traditionally‚ customer satisfaction has been viewed as the primary antecedent to loyalty given the link between satisfaction‚ repeated purchase‚ positive recommendation‚ and profitability. However‚ satisfaction as a measure of the strength of the customer–brand relationship has been criticized as too cognitive in nature‚ measuring
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1) What motivates you? a. The main thing that motivates me is being able to provide for my family. Knowing that I have a job that can pay my bill and put food on the table. b. Another thing that motivates me is being able to change lives for the better. Letting people that would never go to school for the cost reason have the ability to go. Knowing that they are changing their lives and also their children’s lives. 2) What does NOT motivate me? c. Having to worry about losing
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Hong Kong Island Shangri-La | 2011 Lobby Lounge Report | Submitted to: The Board of Directors | Lobby Lounge Management Team 12/5/2011 | Recruiting Employees 1. Introduction It is critical for every organisation to attract and retain the right employees in order for success. Recruiting the most suitable person for the job involves an efficient usage of a value proposition of the employer and the employer’s brand. As Anon states‚ “People may be an organisation’s biggest asset-but
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|Training of employees takes place after orientation takes place. Training is the process of enhancing the skills‚ capabilities and | |knowledge of employees for doing a particular job. Training process moulds the thinking of employees and leads to
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from a fall off of the same barge. This company is well known for being a dangerous place to work‚ but according to conversations I had with some of his co-workers‚ employees were threatened with the loss of their jobs if they complained. Any job carries inherent risk for injury‚ even if you sit in an office all day. Without their employees‚ product would not be designed‚ fabricated or sold. A good Manager knows he has an ethical if not moral obligation to satisfy the needs of his customer‚ but what
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opportunities‚ rewards‚ culture‚ and management style. The employee personal values should align with the company’s brand and be reflected consistently to employees. Otherwise‚ employees may grow cynical about the company and ultimately become less productive or leave the organization entirely. In addition to relevant skills‚ employers seek employees who have the personal values‚ characteristics‚ and personality traits that spell success. Minchington (2005) defines an Employer Value Proposition (EVP)
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“ELECTRONIC SURVEILLANCE OF EMPLOYEES” Casey Jones Strayer University Professor: Sheritta M. Woodruff Leg 500: Law‚ Ethics‚ and Corporate Governance Date: 4/27/2011 Abstract This document discusses how employees in an organization can have a reasonable expectation of privacy in the workplace and whether or not it would make any difference if an employee held a conversation behind closed door or in an area where his conversation could be heard. This document also takes a critical look at
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Employees with entrepreneurial skills In the recent rapidly changing landscape of neo-economy‚ secondary to globalization‚ advancement in technologies‚ e-commerce and global financial crunch‚ companies have to adapt and continuously innovate in order to survive and grow (Danneels 2002). Successful companies not only satisfy their consumers but also their other major stakeholders - the employees. It is vital to understand that a happy and satisfied workforce who is aligned with the
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Q1;Relationship between Goals Objectives and Policies Goals are ; *broad plan *having generic action *goals are intangible in nature and cannot be measurable *they are long term *the main aim of the goal is toward which an endeavor is directed *and it is based on ideas Objectives; In contrary to goals‚ objectives are; *narrow plan *specific actions are taken out to achieve objectives *they are measureable and are tangible in nature so that it is easy for the organization to check
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ideas‚ concerns and so on (Van Dyne‚ Ang‚ & Botero‚ 2003). State main argument Encouraging employees to speak up can be the key point to increase efficiency and well-being. However‚ the risks of employee voice do exist and bland courage ought not to be followed. Body: Main points that agree – 2-3 main points that you have collected from your research to date. Each point should be accompanied by one in-text reference. 1. Employee voice as the concept from idea that employees find the chances and
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