Introduction Prof. Christian Terwiesch Operations in a Restaurant Prof. Christian Terwiesch Operations in an Emergency Room Prof. Christian Terwiesch Operations from the Perspective of the Customer Prof. Christian Terwiesch Four Dimensions of Performance Cost Quality ▪ Efficiency ▪ Product quality (how good?) ▪ Process quality (as good as promised?) Variety Time ▪ Customer heterogeneity ▪ Responsiveness to demand Important for - Performance measurement
Premium Management Productivity
SERVICE OPERATIONS MANAGEMENT IN HOTELS-AN APPROACH TOWARDS QUALITY AND COMPETITIVENESS Introduction There is a growing body of literature that examines the impact that operations management has on the expectations and perceptions of customers as preliminary stages for creating customer loyalty (Armstrong et al‚ 1997‚ Johnston‚ 1999‚ Becker and Murrmann‚ 1999‚ Brady et al‚ 2001‚ Hope and Potter‚ 2006‚ and Hill‚ 2005). Therefore‚ the main purpose of this research project is to introduce the concept
Premium Management Industrial Revolution Productivity
FALL 2011 2011 Deadline: October 26‚ Middle East Technical University – Northern Cyprus Campus BUS 361 Operations Management Homework 1 - Solutions 1. Fruit Computer Company manufactures memory chips in lots of ten chips. From past experience‚ Fruit knows that 80% of all lots contain 10% (1 out of 10) defective chips‚ 20% of all lots contain 50% (5 out of 10) defective chips. If a good batch (that is‚ 10% defective) of chips is sent on to the next stage of production‚ processing costs
Premium Costs Bottleneck Inventory turnover
Introduction: Now a days Garments sector is one of the most demandable industries in the world. Most of the countries are related now in Garments sector including Bangladesh. And Bangladesh is competing with others in the world market. There are lots of companies established in Bangladesh for Exporting the Garments products. The Mostafa Garments Industries Ltd. Is one of the Leading company in Bangladesh. They Export there products in America‚ EU countries‚ Japan and Chaina Market. They supply
Premium Industry Bangladesh Productivity
CASE-1 (16 Marks) Bloomsday Outfitters produces T-shirts for road races. They need to acquire some new stamping machines to produce 30‚000 good T-shirts per month. Their plant operates 200 hours per month‚ but the new machines will be used for T-shirts only 60 percent of the time and the output usually includes 5 percent that are "seconds" and unusable. The stamping operation takes 1 minute
Premium Integers Internal combustion engine Cost
BAD 429 Operation Management Project: BMW By: Rodolphe Beyrouthy Presented to: Table of contents: Executive summary................................................................................................3 Charts ……………………………………………………………………………..4 - 6 Introduction………………………………………………………………………..7 History…………………………………………………………………….………..7 – 10 Design of goods and services…………………………………………………..…10 - 11 Managing quality………………………………………………………………... 11 - 12 Process and capacity design………………………………………………
Premium BMW
Learning Log 1 – Chapters 1-2-3: Chapter 1 I was very excited about the first session of the OM course and that was totally justified by the end of this session. This was the step‚ a stimulus towards being a future Business person. And for which it was very vital for me to know how a business organization manages the various processes associated with its goods and services. As a future Operation Manager it’s my responsibility to be cognizant about the know-how of what exactly my roles would then
Premium Project management Management Operations management
LABORATORY UNIT The pathology laboratory unit is an important part of the hospital services. This unit help to support cancer research and treatment for accurate diagnosis and effective cancer care to patients. The pathology unit had received an accreditation for laboratory from the Royal College of Pathologists of Thailand on June 30‚ 2011. Personnel This unit consists of 12 personnel; 2 consultant pathologists‚ 1 pathologist‚ 5 scientists‚ 2 administrative officers‚ and 2 operation staffs. Services
Premium Cancer Oncology Medicine
MGF10101- Introduction to management‚ Semester 1‚ Assignment 2. Case Study: Sir Charles Wilberforce Hospital. 1. Table of Contents. 2. Executive Summary 3. Problem identification Analysis Inadequate communication channels Unmotivated staff Insufficient leadership abilities Lack of teamwork 4. Statement of major problems Inadequate communication channels Unmotivated staff Insufficient leadership abilities 5. Generations and evaluation of alternative solutions
Premium Management Maslow's hierarchy of needs
OPERATIONS AND LOGISTICS MANAGEMENT Submit: 18/08/2008 TABLE OF CONTENTS Introduction…………………………………………………………………………… 03 Executive Summary…………………………………………………………………… 04 Operations strategy……………………………………………………………………. 05 Operations competitive dimensions…………………………………………………… 06 Capacity……………………………………………………………………………….. 07 Location……………………………………………………………………………….. 08 Total Quality Management……………………………………………………………. 09 Flexibility……………………………………………………………………………… 11 Conclusion……………………………………………………………………………
Premium Management