P.O. Box 342-01000 Thika Email: info@mku.ac.ke Web: www.mku.ac.ke DEPARTMENT OF BUSINESS AND SOCIAL STUDIES COURSE CODE: UCU 001 COURSE TITLE: COMMUNICATION SKILLS Instructional manual for BBM – Distance Learning MODULE AUTHOR: MRS. SUSAN KAJUJU LAIMARU 1 TABLE OF CONTENT CHAPTER ONE................................................................................................................................. 4 1.0 INTRODUCTION TO COMMUNICATION ...............................
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counselling skills 1.1 Counselling is to help the client to open up about there feeling inside and thoughts when the client has no one to talk to and is in need to talk to someone. Core counselling skills are... Paraphrasing Reflecting Summarising Focussing Active listening Empathy SOLER Paraphrasing is focusing on the main facts. Reflecting and paraphrasing are similar it’s reporting back to the client what’s been said it is a way of indicating that we are listening‚ Reflecting
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Employbility skills Success is purely subjective. It can mean different things to different people. To some it might mean accumulation of enormous health‚ to others it could suggest recognition‚good health and good family.Riches‚ recognition‚ good health.etc are universally accepted parameter of success. Any well accomplished task could be desribed as success. Whatever be the area of success‚personality attributes that lead to it remains indentical.Strong motivation‚ mental toughness‚positivity
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Effective Communication Skills Effective communication skills are the key to your success because there are people everywhere! Our effective communication training webinars and tools will show you: | Advantages of effective communication | | Effective communication in the workplace | | Effective communication techniques | | Four styles of communication (DISC) | | Conflict resolution strategies | | Communicating Using Email | | Persuasion and sales strategies | | Non verbal
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throughout the dark distant auditorium‚ and in an instant huge gleaming lights lower themselves upon the stage. The stage sits empty‚ lifeless‚ waiting‚ listening..listening for one to drop jaws with their all-knowing Mozart Symphony or disappoint with a piece that has no rhythm. With each day a new audience gathers around to join the stage in listening. To some it just may be a song‚ but to others it is a message‚ a chapter‚ a story. A story that throws all of life’s up’s‚ all of life’s downs. All of
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Session 1: A Critical Reflection As I start my new educational path I found myself reflecting back on my most recent work experience. I spent six years working directly in the shadow of a very demanding Office Manager. She received all the credit while I did all the work. Many nights I came home frustrated and in tears from her lack of respect and her threating ways. However‚ my pride in myself and my strong work ethics kept me going in everyday and doing the best job I could do. This past May‚ due
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Interview Skills Q1. Briefly explain how you would go about assessing this client’s developmental and mental health status. A. In a counselling session with Tim I would allow him to talk in as much detail as he liked about his situation. There would be certain questions I would want to ask him regarding his developmental and mental health. I would make sure I was relaxed and natural in order to make him feel comfortable‚ and not feel as though I was pressuring him for answers. I would use mainly
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language: Yes STUDENT NAME: Amanda Mashaka STUDENT NO: 13098P NAME OF CENTRE: Pretoria COURSE: National Diploma DATE OF SUBMISSION: 1 MARCH 2013 ASSIGNMENT NO: 0b NO. OF WORDS: BIBLIOGRAPHY ENCLOSED: Yes I declare that this work is my own and the work of others is acknowledged by quotation or correct referencing. I declare that this work has not been copied from another student(s) past or present at this or any other educational institution‚ or from any other source such as the
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Ben Thompson BA 1041 Section 003 Making College Count Reflection Jennifer Rybski 16 September 2013 The University of Cincinnati is one of the most renowned research institutions in the country. Every year‚ millions of prospective college students look to find the college or university that suits their needs best. I was lucky enough to find the University of Cincinnati. This university offers an experience like no other university can offer‚ I am blessed to be a part of the bearcat tradition
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FUNDAMENTALS OF COMMUNICATION SKILLS 1 Elucidate on how to write a business letter (2 marks)‚ and include principles of writing letters (2 marks)‚ structure of a business letter (4 marks)‚ and types of a business letter (2 marks). Answer : Writing a business letter : Know the format. Whatever the content of your letter‚ there are a few business standards to follow regarding the way it looks. Business letters should be typed and composed in a common font such as Arial or Times New Roman. Include
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