Quality Circles Quality Circles (QC) or Quality Control Circles (QCC) : History * Pioneered by Japanese. * Japanese nomenclature: Quality Control Circles (QCC)‚ generally now known as Quality Circles (QC) or some call it as Small Group Activity (SGA). * 1962: First QC Circle was registered with QC Circle Head Quarters in Japan. * 1974: Lockheed Company‚ USA started Quality Circle movement. * 1977: International Association of Quality Circles (IACC) was formed in USA.
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Seven Basic Management Tools "The Old Seven." "The First Seven." "The Basic Seven." Quality pros have many names for these seven basic tools of quality‚ first emphasized by Kaoru Ishikawa‚ a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools‚ and you ’ll have a name for them too: "indispensable." 1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for
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is the result of my own independent work/investigation‚ except where otherwise stated. Other sources are acknowledged by giving explicit references. A bibliography is appended. Signed Dated STATEMENT 3 I hereby give consent for my treatise‚ if accepted‚ to be available for photocopying and for interlibrary loans‚ and the title and a summary to be made available to outside organizations. Signed Dated iii ACKNOWLEDGEMENTS The mediator between God and men‚ my Saviour‚ Jesus Christ
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Quality management chapter 8 Quality management: Focus on Six Sigma Review and Discussion Questions 1. Is the goal of Six Sigma quality realistic for services such as Blockbuster Video Stores? A goal of Six Sigma can also be used for services. The one area where Six Sigma maybe difficult is that many aspects of service quality are based upon customer perception--for example--the courtesy of the clerk. In spite of all efforts‚ someone may perceive that the clerk was not courteous. But in
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The quality newspapers (broadsheets‚ Berliner…) The two newspapers we have chosen to compare are the USA Today and the International Herald Tribune. They are dating from Friday‚ May 29‚ 2009. First impression What strikes out is that the front page of the USA Today is more exuberant than the International Herald Tribune. The page counts six small pictures and three clarifying graphics. The font of the headlines are more bulky‚ different and short in its titles. Comparing this to the International
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LEADERSHIP IS PERSONAL Rudolph C. Hirzel‚ Chair‚ ASQ Human Development & Leadership Divivion General Manager‚ IdeaWorks Benton Harbor‚ MI ABSTRACT Three years ago the Human Development and Leadership Division published a primer on leadership that discusses leadership in terms of the actions needed to lead people. In 2002‚ through the efforts of the Division’s BoK Committee‚ HD&L adopted six leadership competencies as the basis for the HD&L Body of Knowledge. Even as the Division was discussing
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IE 421 INDUSTRIAL QUALITY CONTROL ACKNOWLEDGEMENT The sincerity and abyss gratitude is greatly expressed to all the people who in different ways have reinforced and contributed to the course of carrying out this project. We would like to extend our appreciation to all of them for their indispensable help and support. A heartfelt gratitude to Engr. Christel B. Nuñez‚ our instructor in Industrial Quality Control for her unreserved help and unwavering guidance throughout the completion
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Name: QUALITY MANAGEMENT MID TERM EXAM Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers‚ you have observed the following: •Company revenues and profits have fallen dramatically over the previous 12 months‚ along with a drop in market share •Customer complaints have reached an all time high •Employee morale is at an all time low •The
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Introduction Six Sigma is adopted by organizations so that they can increase their revenue. The method of Six Sigma tends to use quality management‚ i.e. it is a process that helps an organization to improve is operations along with its performance in a timely manner. The process of Six Sigma is a combination of total quality management‚ zero defects and quality control. Company Background The organization chosen for this paper is General Electric (GE). GE is a multinational conglomerate. GE
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Quality of care has always been a driving force in the healthcare market. What determines quality of care is largely affected by one’s perspective. Hospitals and physicians view quality in terms of outcomes and standards of care. Patient’s view quality based on their experience and perception. As the healthcare market has become increasingly competitive‚ hospitals have become increasingly aware that it is no longer adequate to give care that meets standards and has good outcomes‚ but that care
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