CARIBBEAN EXAMINATIONS COUNCIL Caribbean Secondary Education Certificate® CSEC® OFFICE ADMINISTRATION SYLLABUS Effective for examinations from May-June 2014 CXC 09/G/SYLL 12 Published by the Caribbean Examinations Council All rights reserved. No part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form‚ or by any means electronic‚ photocopying‚ recording or otherwise without prior permission of the author or publisher. Correspondence
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Operations Analysis Introduction Operations analysis is a designed business strategy used by organizations to determine whether the overall operational structure adheres to the proposed business plan adopted and utilized by the organization (Tatum and Bronwyn). The supply chain operations form a vital area in any business because it involved the supply and delivery of goods and services offered by a given company. There has been a rapid evolvement in the discipline of supply chain management
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in National Book Store’s history and one that would surely fire the flames for the future generation to carry on the company’s legacy. With the observations achieved by the reports the following are the approaches that were used to in this operation analysis for the mentioned company. PLANT LAYOUT As the yuletide season is continues to fill the air‚ most business adapt this time frame in stores. At such this is also the time sales hit their highest so mostly Christmas
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underachieving store open. They franchised the store‚ and with the right people in charge‚ the underachieving store made a complete turnaround. Advantage or Disadvantage: * 30% company owned * 65% franchisee owned * 5% joint venture operations Franchisees can become complacent and not treat the brand with the same dedication as the owners. Advantage: * Risky decisions are commonplace in Nando’s culture. * Opportunities arise and Nando’s makes decisions to capitalize on them
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Topic No. | | | |Essay Topic | | |Topic Area |Actual PresentationTopic | | | |(read these
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OPERATIONS MANAGEMENT IN SERVICE AND MANUFACTURING ENVIRONMENTS In defining an organization we usually come across two major categories of organizations. First Manufacturing organization and the other Service organization. Both‚ above-mentioned organizations are completely different from one another and hence the role of operations management is different in both. Operations management is mainly concerned with making the proper use of available resources of the organization. Resources available
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purchasing services Services account for about 71 percent of the gross national product (GNP) and 75 percent of the employment in the United States (West 1997). A study sponsored by GAPS Research (formerly the Center for Advanced Purchasing Studies) found that in a cross-section of 116 large organizations‚ over half of the purchase dollars (54 percent) were spent on services (Fearon and Bales 1995). Consequently‚ purchasing departments are becoming more involved with the purchase of services. According
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Nando’s has been successful at its advertising tactics. Since their venture into the social media platform‚ Nando’s has been able to take advantage of the benefits of word-of-mouth. The use of social media allows Nando’s to directly communicate with its loyal consumers. This builds consumer confidence in their decision to purchase goods from Nando’s and appeal to its young consumer market base in that regard. The way in which the social media accounts are handled is brilliant as one sees how Nando’s
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VIDEO CASE 9: PRODUCTION AND OPERATIONS MANAGEMENT OF GOODS AND SERVICES Ball Company Name: Ksenia Tarasova 1. What is the situation with manufacturers in your area? Are they firing workers or hiring more? What are some of the environmental factors affecting local plants? The Lansing region is an important notch in the Midwest manufacturing belt. Lansing’s downtown area continues to undergo a facelift that began in the late 1990s. Loft development is bolstered by grant monies if certain
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business‚ and also the competitive advantages it has over its competitors with its current service management system. Research for this report includes the evaluation of the service package provided by the hotel. Following that‚ recommendations are also given as a basis for the company to make an improvement on its competitive advantage in the current industry. The Hard Rock Hotel (HRH) is considered a core service oriented business‚ thus customer satisfaction plays a crucial role in its success. The
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