References: Infosys Annual Report 2005-2006. Retrieved February 13‚ 2010 from http://www.domain-b.com/financials/companies/I/Infosys/2005-06a200742414121878.pdf Infosys’s Murthy: Sharing a simple yet powerful vision. (2001). Retrieved February 12‚ 2010 from http://knowledge.wharton.upenn.edu/article.cfm?articleid=364 Frauhenheim‚ Ed. (2004). CNET. Infosys launches consulting unit in the US. Retrieved February 13‚ 2010 from
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Examination Paper: Customer Relationship Management IIBM Institute of Business Management Examination Paper Customer Relationship Management Section A: Objective Type (30 marks) • • • This section consists of Multiple Choice questions & Short notes type questions. Answer all the questions. Part One questions carry 1 mark each & Part Two questions carry 4 marks each. MM.100 Part One: Multiple Choices: 1. High congruence means: a. High probability of success b. Low probability of success c. Zero
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1. Importance of case studies * Problem framing‚ analysis‚ solving * sharing * listening * ambiguity tolerance * sensitizing 2. What is profession? * providing services * adding value * regulatory agency * expertise * knowledge and skills * high standard of conduct and integrity * code of conduct 3. Ethics according to oxford The moral principle that governs a person’s behaviour or conduct of an activity 4. Morality according to oxford A set of
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Direction: “Design and Innovation” Audi | Answers: ( ) | [ ] | Q5 | ( ) | [ ] | A1 | (x) | [+] | R8 | ( ) | [ ] | TT | | Direction: “Fits all” Maruti | Answers: ( ) | [ ] | Eeco | (x) | [+] | Omni | ( ) | [ ] | Versa | ( ) | [ ] | WagonR | | Direction: “Built for the unwritten road” Volvo | Answers: ( ) | [ ] | XC60 | ( ) | [ ] | V70 | (x) | [+] | S80 | ( ) | [ ] | C30 | | “Let’s go” Maruti | Answers: (x) | [+] | Alto | ( ) | [ ] | 800 | ( ) |
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Types of Leadership 1. Autocratic Style: Leaders have complete authority and control”His style is ’Do What I Tell You”.He retains as much power & decision making authority as possible. He makes decisions without reference or consulting to anyone else. It makes high degree of dependency on the leader which may create de-motivation and hostility of staff. • An autocratic leader is the one who commands and expects followership. The leader leads by the ability to withhold or give rewards
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CORPORATE GOVERNANCE: Corporate Governance is essentially all about how corporations are directed‚ managed‚ controlled and held accountable to their shareholders. In India‚ the question of Corporate Governance has come up mainly in the wake of economic liberalization and de-regularization of industry and business. The objective of any corporate governance system is to simultaneously improve corporate performance and accountability as a means of attracting financial and human resources on the best
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Type Indicator (MBTI) is one of these instruments. The characteristics‚ uses‚ and purposes of this instrument will be described. The relationship between the MBTI and the leadership abilities of individuals will be analyzed. A summation of the research findings‚ particularly the ability of the MBTI to differentiate between the general population and the target population will be provided. Psychometric properties of the MBTI will be identified. Finally‚ the adequacy of the MBTI to measure leadership
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organization‚ and career counseling have contributed in many applications. Isabel Biggs Myers originally created an instrument to assist studies‚ which was soon after used commonly. MBTI recently revised and continually researches within the publication form M in 1998 (Geyer‚ 1998) that continues to be used until this day. MBTI happens to be a psychometric instrument‚ used to divide individuals in different personality types of groups. According to Jungian theory‚ which submits that variants in human
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CRITIQUE The Myers-Briggs Type Indicator (MBTI) Abstract The Myers-Briggs Type Indicator (MBTI) is used extensively by educators‚ counselors‚ and other professionals. Based on Jung’s theory of psychological types‚ the psychodynamic model of the MBTI is useful for self-understanding and life-long development. MBTI type descriptions characterize 16 types at their best; provide positive‚ self-affirming goals; and note blind spots and problems to avoid. The MBTI problem-solving model is a useful tool
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The Myers-Briggs Type Indicator® (MBTI) is a psychometric test used to measure psychological preferences in how a person makes decisions and perceives their surrounding environment. A mother-daughter pair‚ Katherine Briggs and Isabel Myers developed the test based on the typological theories of Carl Gustav Jung. After more than fifty-years of research and development‚ the MBTI has become the most widely used and respected personality tool. Eighty-nine companies out of the US Fortune 100 make use
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