Salem Telephone Company ("STC") Question 1 Variable Costs Equipment costs: Power Wages and Salaries: Operations hourly personnel Fixed Costs Space costs: Rent‚ custodial services Equipment costs: Computer leases‚ maintenance‚ depreciation of computer equipment and office equipment / fixtures Wages and Salaries: Operations salaried staff‚ systems development and maintenance‚ administration‚ and sales Sales promotions Corporate services The group actively debated fixed
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The organisational procedures when making and receiving telephone calls can vary from business to business‚ but there are some similarities. There is usually a general guidance and training for staff and especially for the reception staff. Many customer service jobs involve contacting customers by telephone. Making an effective telephone call involves some very specific actions and should not be seen as a casual activity. By making a call to a customer you have the opportunity to prepare and are
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I’m not scared Narration Numerous books have been written in a first-person narration‚ yet fewer movies have been directed from that same perspective. Nicollo Ammaniti’s I’m not scared does the job beautifully in the novel form‚ and thankfully‚ it tackles the challenge in the film adaptation as well; the director’s smartest move was to film the proceedings solely from the perspective of Michele. He does so by focusing primarily on Michele throughout the film‚ his emotions‚ reactions‚ and even the
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Munro’s Style of Narration Adolescence is a time of embarrassment‚ confusion‚ self-doubt‚ and physical maturity‚ which is exactly what the narrators of Alice Munro’s “Red Dress-1946” and “An Ounce of Cure” are going through. Both narrators in the stories are having difficulties expressing themselves: in “Red Dress-1946” she longs to be chosen by someone and in “An Ounce of Cure” she attempts to get over the one that has. Munro’s unique style of narration furthers our understanding of the narrators
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The Unreliable Narration of Montresor: An Analysis on Edgar Allan Poe’s Short Story The Cask of Amontillado In Edgar Allan Poe’s short story‚ The Cask of Amontillado‚ a theme of gothic horror is present‚ due partly to the ironic narration of Montresor and the setting. Poe creates Montresor as one of a sociopathic nature‚ in which he jests with his victim‚ Fortunato‚ up until the moments of his death. Montresor’s narration however is unreliable in that the reader does not know whether the victim
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How is Prejudice Explored in the Poems ’Still I Rise’ and ’Telephone Conversation’? ’Telephone Conversation’ by Wole Soyinka and ’Still I Rise’ by Maya Angelou tackle the social injustice of discrimination. Both poems lack in similarities‚ the only one being theme‚ yet possess an abundance of differences. Although both poems convey the same theme‚ they differ in their means of conveyance. For instance they both explore prejudice and discrimination but through different types of language‚ imagery
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Essentials Of the Telephone Etiquette [pic] VanSight A division of Synbiz Solutions Private limted #304‚ Prasanthiram towers‚ Ameerpet Hyderbad Ansdhra Pradesh -500038 Phone Numbers - +91 40 66139353/54 Website: www.vansight.com Index Essentials of the Telephone etiquette 3 Call opening 3 Inbound calls 3 Out bound 4 Getting Your Message Across for both Inbound and out bound calls. 4 P A C E 4 P positive attitude 4 A accountability 4
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Salem Telephone Company – Salem Data Services Dear Mr. Flores‚ The objective of our engagement was to analyze Salem Data Services’ (SDS) operations to determine if this is a viable business with potential for growth and future profit or whether the business is likely to remain unprofitable and should be divested. A review of Salem Data Services’ utilization metrics for the first quarter of 2004 has helped us pinpoint the crux of SDS’s unprofitability over this three month span. Underutilization
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Estimate the effect on income of each of the options Rowe has suggested if Bradley estimates as follows: a. Increasing the price to commercial customers to $1‚000 per hour would reduce demand by 30 %. Ans : - It is common to business manager in a business unit to adjust different variables (fixed cost‚ variable cost and price strategy) to maximize the bottom-line or top-line to either maximize profit or minimize the operation cost. Provided the data as below‚ 3 variable costs indentified‚ they
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Chapter 6 Telephone Procedures Copyright © 2008 Delmar Learning. All rights reserved. Objectives • Review the learning and performance objectives for this chapter • By the end of this chapter‚ demonstrate the procedures in the textbook and the job skills in the workbook 2 Copyright © 2008 Delmar Learning. All rights reserved. Heart of the Health Care Professional • Service – The telephone becomes a lifeline to a patient calling in distress. 3 Copyright © 2008 Delmar Learning
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