Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
Free Emotion
senior year. It feels like just yesterday you were coming to open house freshman year. You defiantly feel a little intimidated when you’re a freshman just because everyone is bigger than you and scary and you have a whole new school to get use to and to get to know the building. Sophomore year you’re still adjusting a little to the new school but you pretty much got it. Junior year you know you fit in and you’re pretty much just ready to get out of school and graduate. And now senior year your saying
Premium High school
needs replacement. Physical signs of needing a replacement are not always easy to detect since itmay look as good as new. However‚ there are a number of factors that can help you understand‚ the time to change it: If mattresses are more than 7 years old. If you wake up with hip‚ back and shoulder pain. If you spend more than 15 minutes tossing and turning before you can sleep. If you wake up with cramps or ’dead’ arms and legs. If it is lumpy or sagging‚ and shows signs of wear. Other mattresses
Premium Bed Mattress Concepts in metaphysics
Do you think thirteen-year-olds should be able to drive a car? Kids that are under the age of 18 is illegal to drive. It is true that thirteen year old’s have a very risk of getting in a accident now because of their phones and texting and social media.Thirteen year olds should not be able to drive. First get in an accident or have a fatal injuries. Second teens are not mature enough. Thirteen year olds should not be able to drive because they can die or have a fatal injury like they can become
Premium Adolescence Automobile Drinking culture
In 1962‚ when young Martha is only six years old‚ she is taken from her home on the Cat Lake Indian Reserve in northern Ontario to attend a residential school at James Bay. When first arriving she is taken back at the sight of the nuns. She believes they are monsters from the stories she was told as a kid by the elders on the reserve. During her hysterical cry for help a nun named Sister Angelica‚ who herself was Native and spent time at a residential school‚ slapped Martha across the face for daring
Premium Family English-language films Marriage
EMOTIONAL INTELLIGENCE `ABSTRACT "Emotional Intelligence is a way of recognizing‚ understanding‚ and choosing how we think‚ feel‚ and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study
Premium Emotional intelligence Emotion
Explain what constitutes the physical and psychological needs of a three year old child. Explain how these needs can ideally be met in a childcare setting. “The child ’s development follows a path of successive stages of independence‚ and our knowledge of this must guide us in our behaviour towards him. We have to help the child to act‚ will and think for himself. This is the art of serving the spirit‚ an art which can be practised to perfection only when working among children.” (Montessori
Premium Maslow's hierarchy of needs
Seven year old Jacob thinks that his grandpa Abe (Grandpa Portman) is the coolest thing ever because he tell Jacob crazy stories about a girl that can fly‚ an invisible boy‚ and a girl that can control fire. Grandpa Portman call them peculiar. Jacob want to be just like his grandpa‚ but Jacob dad tells Jacob that the stories are true they are just exaggerated. 11 years later Jacob went to check on his grandpa‚ he finds him dead. Jacob saw a monster in the woods near where his grandpa did at. When
Premium Family English-language films Frankenstein
Courage: An Extended Definition The current dictionary definitions of courage are inadequate because they only include references to physical courage and omit instances of inner strength. Three contemporary dictionaries agree closely on the definition although they differ in the order of importance. Webster’s New World Dictionary describes courage as “an attitude of facing and dealing with anything recognized as dangerous‚ difficult or painful‚ instead of withdrawing from it‚” and The American
Premium Courage Dictionary Oxford English Dictionary
It was a ferociously gloomy day in the heart of Center City. The time of the observation was from 11:43 am to 12:43pm. Sandwiched between 15th street and John F. Kennedy Boulevard is the Philadelphia’s Municipal Services Building and within the plaza of the building lies Board Game Park. Even in the rain‚ the park was festive. Upon arriving‚ it began to drizzle. The drizzle was light enough for me to sit by a statue that was composed of multiple bodies piled on top of one another. The noises heard
Premium English-language films Family Rain