Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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Philippine Long Distance Telephone Company Submitted To: Mrs. Delle Lazaro Submitted by: Ma. Samsarah Joy G. Delmar BSBA- Accounting Company Profile Philippine Long Distance Telephone Company or also known as PLDT was established on November 28‚ 1928. PLDT is a leading telecommunications provider in the Philippines and one of the largest market Capitalizations among Philippine-listed companies. Through its three principal business groups-fixed line‚ wireless‚ and information
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BUKIDNON STATE UNIVERSITY COLLEGE OF TEACHER EDUCATION MALAYBALAY CITY‚ BUKIDNON A NARRATIVE REPORT ON ON-THE-JOB TRAINING UNDERTAKEN AT BUKIDNON STATE UNIVERSITY SECONDARY SCHOOL LABORATORY MALAYBALAY CITY‚ BUKIDNON A Report Submitted to the Secondary Education Department COLLEGE OF TEACHER EDUCATION BUKIDNON STATE UNIVERSITY In Partial Fulfillment of the Requirements for the Degree in BACHELOR OF SECONDARY EDUCATION ANGIELYN B. DELOS REYES 2011 BUKIDNON STATE UNIVERSITY Malaybalay City‚
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contributed to the successful completion of this narrative report: Dearest Parents‚ for providing her emotional‚ spiritual and financial support particularly in the accomplishment of this report; Hon. Nestor M. De Vera‚ Ph. D‚ President of the Laguna State Polytechnic University‚ who handle Sta. Cruz Main Campus and the other campuses. Dr. Roberto C. Miranda‚ Campus Director. For his valuable support. Prof. Maria Rellie B. Kalacas‚ Dean of Hotel and Restaurant Management and Tourism‚ for allowing
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CARAGA STATE UNIVERSITY CABADBARAN CAMPUS Cabadbaran City‚Agusan del Norte In Partial Fullfillment In On The Job Training Submitted to: MRS. ERLIN S. RODAS Tourism Coordinator Submitted by: JOANNA D. MEJALA Student TABLE OF CONTENTS I Dedication II Acknowledgement III Introduction III.I Overview of On the Job Training III.II Importance of On the Job Training III.III Relevance of On the Job Training III.IV History
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Narrative Report Manuscript Organization Sections of the manuscript should be arranged as follows: A. The Preliminaries 1. Title Page 2. Biographical Data 3. Acknowledgement 4. Table of Contents 5. List of Tables 6. List of Figures 7. List of Appendices B. The Text 1. Introduction * Should start with an introductory or opening paragraph that will give the reader a background on the significance of the OJT‚ its objectives and the place where the OJT
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business enterprises‚ schools‚ hospitals‚ government and non government services. However‚ some of them are still using manual system. In this regard‚ we acknowledge the value of computerized system. As of today’s generation‚ there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is
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Best Western Plus Antel Hotel Vs Holiday Inn Best Western Plus Antel Hotel has a full-service spa‚ an outdoor pool‚ and an indoor pool. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a business center‚ a meeting/conference room‚ and limo/town car service. This family-friendly hotel offers a poolside bar. The staff can provide concierge services‚ wedding services‚ and event catering. Additional amenities include a children’s
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Innovative Leadership: Keeping Abreast with the Present and Future Trends calls for a power and power calls for cooperation. The two day seminar set by FSG Officers and PSU officials turned into veracity. Arrived in the venue at 9am in The President Hotel. We were assisted by the officer in-charge in registration‚ hand our key in our respected room and gave our training kit. Program starts at 9am. We rose from our chairs as the AVP of the prayer plays afterwhich is the singing of National Anthem.
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strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La. It provides training to lead loyal employees to provide the excellent service to all customers. Employee is intangible resource‚ it is difficult and costly to imitate. Therefore‚ it helps
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