National air express National air is a competitive air express firm with offices around the country. Frank Smith‚ the Chattanooga‚ Tennessee‚ station manager‚ is preparing his quarterly budget report‚ which will be presented at the southeast regional meeting next week. He is very concerned about adding capital expense to the operation when business has not increased appreciably. This has been the worst first quarter‚ he can remember: snow storms‚ earthquakes‚ and bitter cold. He has asked Marta Lewis
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National Air Express The business problem facing National Air Express is the majority of customers want pickups as late as possible‚ around 5:00 p.m.‚ but there are not enough drivers to satisfy this need. I would say a major problem is that the station manager‚ Frank Smith‚ is focusing on the budget constraints‚ which is important; however‚ the needs of the customers must be met. He is considering adding capital expenses when business does not seem to be increasing. Smith is preparing his quarterly
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Source: Honda Motor Company Introduction If any operation wants to understand its strategic contribution it must answer two questions. First‚ what part is it expected to play within the business - that is‚ its role in the business? Second‚ what are its specific performance objectives? Both these issues are vital to any operation. Without an appreciation of its role within the business‚ the people who manage the operation can never be sure that they really are contributing to the long-term success
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Key operations questions Chapter 1 Operations management ➤ What is operations management? ➤ Why is operations management important in all types of organization? ➤ What is the input–transformation– output process? ➤ What is the process hierarchy? ➤ How do operations processes have different characteristics? ➤ What are the activities of operations management? Chapter 2 Operations performance ➤ Why is operations performance important in any organization? ➤ How does the operations function incorporate
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Customer Value Pei CHAO Assistant Professor‚ Department of Marketing and Distribution Management National Koahsiung First University of Science and Technology 1 University Road‚ Yuanchau‚ Kaohsiung 824‚ Taiwan‚ R. O. C Tel: 886-7-6011000 ext. 4224; Fax: 886-7-6011043 E- mail: peichao@ccms.nkfust.edu.tw Hitoshi TSUCHIYA Senior Instructor‚ Department of Marketing and Distribution Management National Koahsiung First University of Science and Technology 1 University Road‚ Yuanchau‚ Kaohsiung 824
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AL-YAMAMAH UNIVARSITY An American Tragedy: How a Good Company Died CASE STUDY An American Tragedy: How a Good Company Died Zachary Schiller The Rust Belt is back. So say bullish observers as U.S. exports surge‚ long-moribund industries glow with newfound profits‚ and unemployment dips to lows not seen in a decade. But in the smokestack citadels‚ there’s disquiet. Too many machine-tool and auto parts factories are silent; too many U.S. industries still can’t
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Introduction Enhance the customer services has been widely discussed and a wealth of concepts is at hand . Customer service is an integral part of our job and should not be seen as an extension of it . “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient ‚ fair ‚ cost effective and humanly satisfying and pleasurable manner possible .” (Vermeulen 2003) A company’s the most important
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Let us prepare an inventory system for EG151 exhaust gasket: First we sum up the gasket sales/demand for the 21 weeks that is given to us. This gives us a total of 2142 gaskets for 21 week period if we divide it by 21 we get average weekly sales of 102 gaskets. As the lead time for gaskets is two weeks we multiply this quantity by 2 and we get a figure of 204. We take a safety stock level of one week as this is the half of the lead time and we add this to the figure of 204 and we get a
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play a significant role in enabling operations at IKEA. IKEA is positioned as a best cost provider in furniture. According to The IKEA website [1] Originally IKEA was founded in Ämhult in Sweden and since then they have 298 IKEA outlets worldwide and use a variety of information systems to enable them to manufacture efficiently‚ track stock levels‚ order stock and make informed decisions based on operational reports. Roles of Information Systems for Operations at IKEA: Manufacturing Process IKEAs
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used: McDonald’s has taken advantage of technology to streamline their processes and improve efficiency .Through technology enhancements such as FPl’s Help Desk service‚ network and application consolidation‚ and other technology implementations‚ operations of the company are greatly improved. Touch order allows customer to place order at McDonald’s via handset. The customers can place their order directly from their tables‚ dubbed as ‘Touch Order’. Its the first self-ordering system in the world
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