The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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After the Civil War the domination of the "political machine" over the affairs of government in the urban cities of the north became an undisputed fact of local politics. Their power flowed from creating a form of government that sought to perpetuate the position of its leaders by engaging in a bartering process with voters. The political machine existed during a time of mass migration to our urban centers from both immigrants and those in search of work. It played upon the ethnic composition of
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In the spring of 1942‚ we in the United States placed some 110‚000 persons of Japanese descent in protective custody. Two out of every three of these were American citizens by birth; one-third were aliens forbidden by law to be citizens. Included were three generations: Issei‚ or first-generation immigrants (aliens); Nisei‚ or second-generation (American-born citizens); and Sansei‚ or third-generation (American-born children of American-born parents). Within three months after removal from the
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Examples abound. Scott Russell‚ senior vice president for human resources at Cendant Mobility in Danbury‚ Connecticut‚ recounts the following An American company in Japan charged its Japanese HR manager with reducing the workforce. The Japanese manager studied the issue but couldn’t find a solution within cultural Japanese parameters; so when he came back to the Americans‚ he reduced the workforce by resigning—which was not what they wanted.. Cultural sensitivity‚ or cultural empathy‚ is an awareness
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Japanese Internment During World War II in February of 1942 President Roosevelt signed Executive Order 9066‚ demanding that all Japanese-Americans be relocated to internment camps (www.ushistory.org). The federal government gave many different reasons as to why the internment of American citizens of Japanese descent during World War II was justifiable. Although their reasons may seem valid considering the circumstances of World War II‚ they were not. The internment was an unjustifiable violation
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Office Automation SI International (SII) is a company that provides numerous services to military organizations. While "SII" is primarily an Information Technology company‚ they have numerous contracts which extend beyond Information Technology. One of these contracts is the full service center at the Personnel Service Branch section for the United States Army. The center completes numerous tasks and other co-workers must interact with other co-workers in order for our section to operate smoothly
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Doraemon. Doraemon is an imaginative character made by a Japanese cartoonist. Doraemon is a robot comes from the future and has many great machines with various wonderful functions in his pocket. As an ordinary people‚ there are many things I regretted in the past‚ so that I need one of Doraemon’s machines‚ which is called ‘Time Machine’. By using this time machine‚ I can go back to the past to correct my repented mistakes. The time machine does not only function to bring us to the past‚ but it can
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styles both traditional and modern. The word for music in Japanese is 音楽 (ongaku)‚ combining the kanji 音 ("on" sound) with the kanji 楽 ("gaku" music).[1] Japan is the second largest music market in the world‚ with a total retail value of 4‚096.7 million dollars[2] and most of the market is dominated by Japanese artists.[citation needed] Local music often appears at karaoke venues‚ which is on lease from the record labels. Traditional Japanese music is quite different from Western Music and is based
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Japanese Occupation Filipino war veterans would describe it life under the Japanese was anything but peaceful. Thousands of them stood witness to oppression and suffering through the years of colonial occupation under Japan. All their stories were spoken against a backdrop of violent subjugations‚ each one bringing back old wounds and reliving some of their worst nightmares. For most Filipinos‚ it was a harsh and fearsome reality filled with terror and abuse. Never in the history of the Philippines
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trying its best to go green. With the current use of internet and the engagement of this modern world with IT‚ the birth of the paperless office is now supported everywhere. It is arguably one of the best innovation. Although a paperless office sounds perfect‚ it is very difficult to achieve. This report gives the basic and understanding concepts of the paperless office and how its benefits and detriments can affect a working environment. 2. Information Technology and Internet IT and internet are
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