accomplish their set goals. Many people have written several books and articles on job satisfaction as such it is not a new field there are a lot of literature and people still want to find out more about it. To the researcher’s opinion job satisfaction is whereby one is given a particular task in which he is best at or has specialized at‚ in that higher production is maintained. Maslow (2001)‚ derived job satisfaction from his motivation theories; he said human needs are derived into several classes
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than 1yr B) 1-2 yrs C) 2-3 yrs D) 3-4 yrs E) Above 4yrs Please indicate your level of agreement in connection with various Factors: 1. Strongly agree 2. Agree 3. Neither agree nor disagree 4. Disagree 5. Strongly Disagree Work Environment and nature of work |S.NO. |Particulars |1 |2 |3 |4 |5 | |1 |Working hours are convenient for me | |
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JOB DESIGN MEANING Job design follows job analysis i.e. it is the next step after job analysis. It aims at outlining and organising tasks‚ duties and responsibilities into a single unit of work for the achievement of certain objectives. It also outlines the methods and relationships that are essential for the success of a certain job. In simpler terms it refers to the what‚ how much‚ how many and the order of the tasks for a job/s.Job design essentially involves integrating job responsibilities
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“We are products of our past” Give reasons to refrain or refute this statement When trying to explore the above statement it is significant to consider both the nature and nurture debate. This statment suggests that our biology & genes help make us who we are‚ however‚ we are shaped by the impact of our past through significant turning points‚ crisis‚ early family interactions‚ dynamics‚ experiences‚ expectations‚ roles‚ interpretations and comments made about us. These aspects don’t rule us
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CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
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management is a big contributor. I’d also like to bring up the human capital of the company‚ or as the employees are called‚ the company “partners”. Since the Starbucks concept of creating an experience for the customer goes hand in hand with partner satisfaction‚ management have been quite generous to their employees. They’ve for instance provided them with health insurance and stock options. For Starbucks it is key to create long lasting relationships with customers (these customers have proven to be
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Job Evaluation and Job Structured JOB A Deli -Bakery Clerk Team Member This job requires excellent customer relations skills‚ clear and effective communication‚ and cooperation with fellows. Responsible for preparing‚ processing‚ packaging‚ and stocking products according to Whole Foods Standards. This job requires some deli experience and the proper use of knives‚ slicer‚ trash compactor‚ baler and all other equipment used during food preparation and cleanup. This job also involves following
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A STUDY ON THE CUSTOMER SATISFACTION OF BIG BAZAAR WITH SPECIAL REFERENCE TO PAZHAVANGADI STORE PROJECT REPORT Submitted to Amrita Vishwa Vidyapeetham‚ School of Arts & Sciences for fulfillment of the requirement for the award of the Degree of Bachelor of Business Management. BY ASWATHY ACKNOLWLEDGEMENT I use it as it privilege to thank Mr.Bijith‚ HR‚ Big Bazaar Pazhavangadi and Mr.Satheesh.DM of Electronics Department for giving me and guidance to do this project
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practices for measuring customer satisfaction? Is it upper level management‚ hired consultants‚ surveys‚ or reactions to industry swing? So many choices but what really is a best practice. Customer satisfaction programs‚ research‚ employee satisfaction‚ and personal experience all play a role in measuring customer satisfaction. Even when using those practices it takes effort and continuous improvement to stand a chance on improving customer engagement and satisfaction. Hopefully these next few paragraphs
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