Intern Report On Customer Service analysis with the overview of marketing and promotional activities of BRAC BANK LTD. SUBMITTED TO 1. Mr. SUNTU KUMAR GHOSH SENIOR LECTURER BBS BRAC UNIVRESITY 2. Ms. Sharmin Shabnam Rahman Lecturer BBS Brac University SUBMITTED BY JOYDEEP SINHA ROY 06304025 DATE OF SUBMISSION: 11th MAY
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yet i don’t hate starbucks because i don’t like THEIR coffee if you don’t like the people who go there‚ well‚ then you’re profiling‚ if you don’t like the people who work there‚ why? people call them snobby‚ i call them nice‚ you try working in customer service everyday‚ people are assholes‚ and the workers at starbucks are always really nice to me‚ or at least you can tell they try‚ and of course there will be a rude one every now and then‚ you’ll find this at EVERY DECENT SIZED BUSINESS IN THE
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Informing Science: the International Journal of an Emerging Transdiscipline Volume 11‚ 2008 Framework of Problem-Based Research: A Guide for Novice Researchers on the Development of a Research-Worthy Problem Timothy J. Ellis and Yair Levy Nova Southeastern University Graduate School of Computer and Information Sciences Fort Lauderdale‚ Florida‚ USA ellist@nova.edu‚ levyy@nova.edu Abstract This paper introduces the importance of a well-articulated‚ research-worthy problem statement
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services
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Entrance * Bank Tests * TOEFL & IELTS Questions Fresher Jobs Our fresher job section is exclusively for fresh graduates! Find jobs for freshers in major Indian cities including Bangalore‚ Chennai‚ Hyderabad‚ Pune or Kochi Resources Find educational articles‚ blogs‚ discussion threads and other resources. Colleges Find details about any college in India or search for courses. | Resources » Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction
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Introduction: Every company goes through an intense planning session to identify customers’ needs‚ wants and demands by developing and designing product or service to meet their expectations in order to make profit by creating customer equity. Qubee is a new and exciting company from Augere providing fast and reliable broadband internet services to residential and business customers across Bangladesh. They believe that everyone should be able to enjoy trouble-free access to the internet and
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Term paper On Customer satisfaction of Grameenphone limited Term paper On Customer satisfaction of Grameenphone limited Submitted to Md. Moktar Ali Associate professor Department of Marketing University of Dhaka Submitted by Md. Masum-ul-Hoque ID: Md. Ehsanul Hoque ID: 41018044 Md. Amin ID: Department of Marketing University of Dhaka Date of submission: 8 August‚ 2011 Letter of Transmittal 08 August‚ 2011. Md. Moktar Ali Associate professor Department of Marketing Faculty of Business
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weaknesses of customer satisfaction as a performance measure in this case? In general? In the past‚ banks generally would not use customer satisfaction as one of the indicators for the performance evaluation. However‚ customers’ service expectation has become much higher and highly related to the profitability of the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial
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Practices of Mercantile Bank Limited with Legal Environment of Bangladesh. AN OVERVIEW OF MERCANTILE BANK LIMITED 1. Brief History. Mercantile Bank Limited was incorporated in Bangladesh on May 20‚ 1999 as a scheduled bank in the private sector. The bank went into commercial banking operation since June 02‚ 1999. The first branch was opened at Dilkusha Commercial area in Dhaka on the same day. 2. Nature of Company and Ownership Structure. Mercantile Bank is a public limited company
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