more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
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Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites‚ launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now‚ all the major high street banks offer some kind of e-banking solution. Online banking is the “process that
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Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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its unique identity. Marketing execute a vital role in achieving the ultimate goal of business organization-profit maximization. Different companies follow different strategies and concepts of marketing according to their selected target market and customer. Marketing has to face innumerable challenges in its way of work. In this report‚ we have tried to cover the different strategies or concepts followed by different companies or industries in Bangladesh‚ marketing challenges in Bangladesh‚ and
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UNITY AND DISCIPLINE ‘B’ CERTIFICATE EXAMINATION SPECIAL SYLLABUS ARMY WING (SD/SW) MODEL QUESTION PAPER -I Special Subject _________________________________________________________________________ SER NO TOTAL MARKS : 110 ROLL NO : TIME ALLOTTED : 01 Hrs _________________________________________________________________________ ( FOR OFFICE USE ONLY) Srl No Subject Marks Allotted Obtained Sig of Evaluator Obtained 1. Organisation of Signals 08 2. Radio Equipment
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SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN MASTER OF BUSINESS ADMINISTRATION Project Report On WORKING ANALYSIS & CUSTOMER RELATIONSHIP Of NATIONALIZED BANK [pic] SUBMITTED BY: SAPNA JAISWANI_ MBA (2007-2009) SCHOOL OF MANAGEMENT LAXMI NARAYAN COLLEGE OF TECHNOLOGY BHOPAL (M.P.) SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL FULFILLMENT OF POST GRADUATE DEGREE IN MASTER OF BUSINESS ADMINISTRATION |[pic]
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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AUGUST 2013 ISSN 2277-8616 Job Satisfaction Among Bank Employees: An Analysis Of The Contributing Variables Towards Job Satisfaction Aarti chahal‚ Seema chahal‚ Bhawna Chowdhary‚ Jyoti chahal Abstract: Job satisfaction can defined as extent of positive feelings or attitudes that individuals have towards their jobs. When a person says that he has high job satisfaction‚ it means that he really likes his job‚ feels good about it and values his job dignity. Job satisfaction is important technique used to
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BOARD OF DIRECTORS: 1.1 Board’s Size The number of the board members of the company shall not be less than 5 (five) and more than 20 (twenty): Provided‚ however‚ that in case of banks and non-bank financial institutions‚ insurance companies and statutory bodies for which separate primary regulators like Bangladesh Bank‚ Insurance Development and Regulatory Authority‚ etc. exist‚ the Boards of those companies shall be constituted as may be prescribed by such primary regulators in so far as those
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Introduction - Consumer Needs‚ Motives and Values - Unit 1 - 1.1 Understanding Consumer Behaviour Unit 1: Introduction - Consumer Needs‚ Motives and Values V1.0 © NCC Education Limited Introduction - Consumer Needs‚ Motives and Values - Unit 1 - 1.2 Understanding Consumer Behavior Lecturer: Louis’ email: Louis L. Villar consumer.behavior@yahoo.com TA Ms. Thu Huong’s email: agomong1012@yahoo.com When you get home‚ please send an email to consumer.behavior@yahoo.com
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