Corporate Governance Sophastienphong‚ Kiatchai and Kulathunga‚ A (2008) Getting Finance in South Asia 2009: indicators and analysis of the commercial banking sector. World Bank Publications. Williams‚ H.M and Shapiro‚ L (1979) Power and Accountability: The changing role of the corporate board of directors. Carnegie-Mellon. University Press. Web: Financial Sector Assessment Program (2003) Available from www.imf.org/external /pubs/ft/scr/2003/cr03321.pdf (Accessed: 13 August 2009). Mauritius Institute of
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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Executive Summary: Nowadays‚ the service industry‚ especially banks‚ faces increasing competition. In such environment‚ differentiation is necessary. The general purpose of this thesis is to understand how a bank can achieve differentiation based on a marketing approach. Two research questions will respectively examine the three additional P’s of the marketing mix (People‚ Presentation or Physical Evidence and Process) and the Customer Relationship Management as possible differentiators. To fulfill
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CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight
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SUBMITTED BY MANGESH GAIKWAD (BATCH – 2009-2011) DEPARTMENT OF MANAGEMENT STUDIES NORTH MAHARSHTRA UNVERSITY JALGAON-425001 Company certificate Declaration I Mr. Mngesh Gaikwad hereby declare that the project entitled “Technical Analysis on Banking Sector” carried out at Satvik Investments And Securities is a genuine work of M.B.A. (Finance) 2nd year course of North Maharashtra University‚ Jalgaon. To the best of my knowledge any part of this context has not been submitted earlier for any Degree
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UNIVERSITY OF MUMBAI PROJECT ON CYBER CRIME IN BANKING SECTOR SUBMITTED BY ASHA VASHUMAL AHUJA PROJECT GUIDE Prof. Mrs. MINAL GANDHI BACHELOR OF MANAGEMENT STUDIES SEMESTER V (2009-10) V.E.S. COLLEGE OF ARTS‚ SCIENCE & COMMERCE‚ SINDHI COLONY‚ CHEMBUR – 400071 Page 1 of 79 UNIVERSITY OF MUMBAI PROJECT ON CYBER CRIME IN BANKING SECTOR Submitted In Partial Fulfillment of the requirements For the Award of the Degree of Bachelor of Management By ASHA VASHUMAL AHUJA
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COMMERCIAL BANKING SECTOR SUMMARY: Banking industry is the blood vascular system of our economy. The banks have played substantial role in the growth of Indian economy. From the meagre start in 1860 the banks have come to long way. The total shape of banking system was changed in 1991 due to the introduction of financial sector reforms as part of the liberalisation process. These reforms were aimed at enhancing the viability and efficiency of our banking system. Although there is a sustainable
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CHAPTER 1 INTRODUCTION OF BANKING SECTOR IN INDIA Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India‚ which started in 1786‚ and Bank of Hindustan‚ which started in 1790; both are now defunct. The oldest bank in existence in India is the State Bank of India‚ which originated in the Bank of Calcutta in June 1806‚ which almost immediately became the Bank of Bengal. This was one of the three presidency banks‚ the other two being the Bank
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Positive and Negative Impacts of Technology on Family Life “Is technology tearing apart family life? Text messaging‚ social networking‚ and online video are changing the way parents and children see the world—and each other.” There are many technologies in today’s world that are widely used not just as a want‚ but as a necessity of life. This term paper will focus on relationship between family life and computer technologies‚ which have become the most widely used technology in the world
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MARKETING IN BANKING SECTOR AND RECENT PERCEPTIONS IN MARKETING THOUGHTS OF SERVICES MARKETING IN BANKING Marketing approach in banking sector had taken significance after 1950 in western countries and then after 1980 in Turkey. New banking perceptiveness oriented toward market had influenced banks to create new market. Banks had started to perform marketing and planning techniques in banking in order to be able to offer their new services efficiently. Marketing scope in banking sector should be considered
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