A member of ComfortDelGro CASE STUDY ComfortDelGro offers efficient‚ innovative call booking services with advanced Avaya Contact Center solution Challenge Solution To maximize the profitability and operational effectiveness of ComfortDelGro’s taxi business by balancing costs management against growing customer base. ComfortDelGro looked to Avaya to improve on call automation and response time to customers‚ as well as enhance agent job satisfaction at its Customer Contact Center
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Project of communication and negotiation in business Negotiation Introduction: Concept: The term ‘Negotiation’ actually means a discussion intended to produce an agreement. This discussion may encompass parties whose needs being different‚ come to an interface where they achieve a common solution. We certainly find examples of day-to-day negotiations whenever we are in dire need of buying articles and goods for maintaining our living. A negotiating party may as well be a consumer at one end
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How did you prepare for this negotiation? Why did you prepare in this manner? A. Identify the issues that you thought were the most important issues to be negotiated‚ and briefly explain why you thought they were the most important. In preparation for this negotiation‚ I studied the case diligently. I wrote down‚ what I felt were the key issues for Joe Tech. I also made a list of pros and cons associated with each issue. I prepared in this manner because it gave me the opportunity to effectively
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MANA343 | NEGOTIATIONS & CONFLICT RESOLUTION Chapter 1: Nature of Negotiation What: Negotiation is a social process by which interdependent people with conflicting interests determine how they are going to allocate resources or work together in the future. It is a social process because people must interact with others to achieve their desired outcomes. When: We negotiate when we believe we can achieve more with others than without them. Why: Negotiation has become more important
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Chapter 1 Claiming Value in Negotiation 5-Step pre-negotiation framework: 1. Assess your BATNA 2. Calculate your reservation value 3. Assess the other party’s BATNA 4. Calculate other party’s reservation value 5. Evaluate the ZOPA Responding to their initial offer (Strategies): 1. Ignore the Anchor 2. Separate information from influence 3. Avoid dwelling on their anchor 4. Make an anchored counter offer‚ then propose moderation 5. Give them time to moderate
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other building next to our office building. Therefore‚ our company had to negotiate with AB Inn regarding the permission and compensation issue. I was not been assigned any works in the process because of my poor experience‚ but I took part in the negotiation as a minute-taker‚ witnessing all the details. It is obvious that the AB Inn owner did not permit us adding a floor at the beginning. The owner stated that he would not approve it unless our company could provide compensation to him. Our company
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Joscely Garris Professor Vinh Hoang CHEM 1151L – 254 25 October 2013 Preparation of Viscous Solution This report discusses an experiment to study the relationship of solute/solvent and the calculations involved to measure the concentration of the solution. The first experiment to take place is the preparation of a salad dressing using xanthan gum solution‚ water and oil. Commonly used as a food thickening agent‚ Xanthan gum is a large molecule composed of several saccharides linked together
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Reflective Essay on Negotiation Negotiation occurs on a regular basis in a daily life and individuals negotiate in business occasions or outside of the workplace. Having superior negotiation skills is conductive to the success in personal life and career development. This essay will indicate that my natural preferences for different influencing tactics‚ comparisons between theory and practice‚ and a personal action plan to improve negotiation skills based on the role-play activity in my class.
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EXPERIMENT 2: SOLUTION PREPARATION AND STANDARDIZATION Submitted by Iris Olaso ______________________________________________________________________________ INTRODUCTION Generally‚ there are two ways in preparing a solution‚ one is by dissolving a weighed amount of solid in a required solvent and the other is by dilution of a concentrated solution into the desired concentration. In diluting concentrated solution‚ the concentration of the diluted solution can be determined by standardization
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Introduction 3 Results 4 Discussion 6 Conclusion 7 Experimental 7 References 8 Preparation of 2-Acetylcyclohexanone Introduction When hydrogens are present on the α-carbon of ketones (like the reaction used in this experiment)‚ carbonyl compounds and aldehydes‚ they turn the compound slightly acidic1. These functional groups are removed by using a basic solution as shown in (i) below1. The product formed with water is stable only due to resonance‚ but does
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