Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
Premium Sales Marketing Customer service
MARKETING PLAN (PRIMAX EXTRA 95) 1.0 EXECUTIVE SUMMARY PETRONAS is a company that produces fully-integrated oil and gas Multinational Corporation fully owned by the Malaysian Government. PETRONAS sell the product to main target markets which is car user‚ community‚ lower and middle income‚ high income and oil industry. PETRONAS have comes out with many oil that includes PETRONAS Urania‚ Jeta-1‚ PETRONAS Dynamic Diesel‚ PETRONAS PRIMAX 97‚ PETRONAS PRIMAX 95‚ PETRONAS Syntium‚ Mesra‚ PETRONAS
Premium Marketing Internal combustion engine Fuel economy in automobiles
Customer representative Introduction The Customer representative has to pick-up calls whither being performed internally or externally with regards to the organizational environment. In addition Customer representative further needs to respond against the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer representative is currently employed. Job description The job done by the Customer
Premium Nonviolent Communication Customer Customer service
The essay “Caught in the net” written by Eva Tihanyi is an essay describing internet users. The thesis in Eva’s essay is “For some‚ the Net is a reliable companion‚ twenty-four hours a day‚ seven days a week—one that never sleeps. For others‚ it simply provides easy access to a vast array of data”. There are certain people that use the internet as a education tool and a way to stay connect to the world; but there is also people who abuse it and take advantage of the internet which in turn takes over
Free Internet History of the Internet World Wide Web
Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local
Premium Computer software Programmer Computer
Benefits of Using The Internet Tools and Technoloy at Dirt Bikes Sandra Brown IT/205 John McGowan July 14‚ 2012 Benefits of Using The Internet and Technology At Dirt Bikes Dirt Bikes had been spending thousands of dollars in cost on communicating with people inside and outside the organization to obtain information about the developments in the motorcycle industry and the global community. I investigated and found that the company will save an average of 75% simpy by investing in Information
Premium Internet World Wide Web Website
BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is‚ the feeling that a product or
Premium Customer service Customer relationship management Marketing
providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing services Production
Free Lie Ethics
Journal 1 1. A company’s strategy is management’s game plan to grow the business‚ attract and please customers‚ compete successfully‚ conduct operations‚ and achieve targeted levels of performance. 2. The important point of a company’s strategy is setting moves to build and it enhances company’s long-term competitive position and financial performance. In other words‚ these are in a competitive advantage over rivals that they become the company’s tools for a making company’s profit.
Premium Customer service Baking Marketing
Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
Premium Customer service Customer Strategic management