London: Thomson learning. 4. Doolen‚ T.‚ Traxler‚ M.M. & McBride‚ K. (2006)‚ Using scorecards for supplier performance improvement: case application in a lean manufacturing organization. Engineering Management Journal‚ 18(2)‚ pp 26-34. 5. Haberberg‚ A. & Rieple‚ A. (2001)‚ The strategic management of organizations. Harlow: Pearson Education. 6. Hendricks‚ K.‚ Menor‚ L. & Wiedman‚ C. (2004)‚ The Balanced Scorecard: To adopt or not to adopt? Ivey Business Journal‚ pp 1-6. 7. Johnson‚ G. & Scholes‚
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marketing strategy‚ leaving the main responsibility of communicating these new changes to the CSRs‚ who had received the least amount of training and who were also being evaluated on quickness of service. 2.) How might a balanced scorecard approach assist? • A balanced scorecard approach can assist with Menton’s strategies‚ objectives and performance goals if all branches within the bank evaluated their employees on the same key performance indicators‚ such as financial‚ customer‚ process and staff
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PERFORMANCE‚ COMPENSATION‚ AND THE BALANCED SCORECARD* Christopher D. Ittner‚ David F. Larcker‚ and Marshall W. Meyer The Wharton School The University of Pennsylvania November 1‚ 1997 *This research was funded by the Citicorp Behavioral Sciences Research Council‚ whose support is gratefully acknowledged. © 1997‚ Christopher D. Ittner‚ David F. Larcker‚ and Marshall W. Meyer PERFORMANCE‚ COMPENSATION‚ AND THE BALANCED SCORECARD A growing number of firms are replacing their financially-based
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Applying the Balanced Scorecard to Education DEMETRIUS KARATHANOS PATRICIA KARATHANOS Southeast Missouri State University Cape Girardeau‚ Missouri T he concept of the balanced scorecard (BSC) was first introduced by Robert S. Kaplan and David P. Norton (1992) in their now widely cited Harvard Business Review article‚ “The Balanced Scorecard—Measures that Drive Performance.” The widespread adoption and use of the BSC is well documented. For example‚ Kaplan and Norton (2001) reported that by
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Strategic Objective Summary Ed Mathewson BUS/475-INTEGRATED BUSINESS TOPICS 3/23/15 Nels Holmgren Balanced Scorecard Targets Strategic Objectives Measurements Year 1 Year 2 Year 3 Metric Financial Improve profits Return on investment capital 3% 5% 7% The market will allow us to determine our marketing sharing results. There should be an increase of 2% each year for our marketing sharing. Improve profit margin 2% 4% 6% Increase market sharing Market sharing bottom
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For the attainment of this particular goal‚ one of the strategic objectives‚ as identified‚ is to achieve productivity in its processes. This helps to bring efficiency in the overall performance of the Live Long Nutrition and Fitness Center. Further‚ the company has its targets to achieve highest growth in the nutrition and fitness industry. Hence‚ the strategic objective for the purpose of attainment of highest growth is to achieve a reasonable market share and for this‚ the company has to make
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THE BALANCED SCORECARD For Operational Control (evaluating performance and taking corrective action) most companies traditionally relied upon Financial measures of performance ( Return-On-Investment‚ Net Income‚ Total Revenues‚ etc. ( particularly at the strategic company-wide level. The problem with financial measures of performance is that they are: lag indicators of performance • are not operational – that is‚ they do not readily tell the nature of corrective action
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1992; Ratnatunga et al. 2004)‚ the performance management and measurement in organizations have received more attention. The challenge has been that the design and implementation of performance measurement systems for traditional measures of balanced scorecards model which was credited to Norton
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GRADUATION: 2011 � CONTENTS 3LITTERATURE REVIEW Introduction 3 The Cause and Effect Relationship 3 LITTERATURE REVIEW 4 Criticism 4 Modified Balanced Scorecards 4 BOSTON LYRIC OPERA CASE STUDY 5 Limitations (first draft‚ only bullet points for the moment) 5 CRITICISM OF THE BALANCE SCORECARD 6 _Top-down implementation 6_ _Managers responsibility in the implementation 6_ _The BSC fails to capture complexity 6_ _Adaptability 7_ _Time factor 7_ _Cost and efficiency 7_ _Conclusion 7_
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CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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