|BTEC First Diploma in Business 2010 | | |Unit 11: Customer Relations In Business | | Credit Value: 10 Deadline: Introduction This assignment follows the criteria laid out by Edexcel‚ the examining body for the BTEC First Diploma in Business 2010. Before attempting this assignment you should read the course information
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As we can see Netflix has a dominant control over on-demand media industry but according to Netflix if they have a competitive advantage over their competitors it’s just because of their growing number of subscribers and more importantly the content which grows by increasing in demands side by side that grabs the interest of consumer and they come again and again. Although market share of blockbuster is larger than Netflix but the annual reports of both companies shows that Netflix have a cost and
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systems that Netflix uses to run their business are proprietary software – in other words‚ most of its technology was built in-house. Since Netflix technology was built in-house‚ the company can be private about sharing the exact details about how exactly their technology works (McGregor 2005). The essential systems that Netflix uses are the following: supply chain management systems and customer relationships management systems. Customer Relationship Management Systems Netflix uses customer
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industry look like? How attractively is Netflix positioned on the map? Why? 4. What key factors will determine a company’s success in the movie rental industry in the next 3-5 years? 5. What is Netflix’s strategy? Which of the five generic competitive strategies discussed in Chapter 5 most closely fit the competitive approach that Netflix is taking? What type of competitive advantage is Netflix trying to achieve? 6. What does a SWOT analysis of Netflix reveal about the overall attractiveness
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Randolph‚ previous coworker at Pure Software‚ to create Netflix in 1997. The following year the website was launch with an online version of pay-per-rental model ($4.00 per rental plus $2.00 in postage; late fees applied). In September 1999‚ monthly subscription was introduced. Since then it has a reputation on the business model of flat-fee unlimited rentals without due dates‚ late fees‚ shipping or handling fees‚ or per title rental fees. Netflix developed and maintains an extensive personalized
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Marketing Plan 1 Situation Analysis Company Background: Netflix‚ Inc. is the world’s leading DVD rent-by-mail company. The Company was created by Reed Hastings and Marc Randolph in 1997 in Scotts Valley‚ CA. The idea came to Hastings after he turned in Apollo 13 in late and had to pay $40 in late fees. When Netflix.com originally started business‚ they started out with only 30 employees and 925 DVD’s for rent. The plan that was originally offered was a seven-day DVD rental for $4‚ plus $2
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Strategy Comcast has been making significant investments to enhance their products while improving the service and support being delivered to consumers. Comcast’s strategy focuses on providing consumers with the best and most content across all platforms. Their vision is to give customers exponentially more content choices – all available to consumers at the click of the remote without having to buy any additional equipment. Comcast’s strategy includes the implementation of the XFINITY brand
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When Netflix first started the technology of DVD was just getting into the market. This posed a limited market as most people still had VHSs. One of their competitions‚ Blockbuster carried DVDs also‚ but customers saw it was a convenience that Blockbusters were generally ten minutes away from at least 70% of U.S. populated homes. It had not hit customers yet‚ that they would not have to leave their homes to rent movies‚ and that it was actually an advantage for customers‚ which Netflix was trying
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liabilities. This ratio shows how fast Netflix is able to pay off their short-term liabilities using their current assets. Netflix’s biggest competitor is Amazon and in comparison‚ Netflix has a better current ratio than Amazon (Yahoo Finance‚ 2015). In 2014‚ Netflix’s (NFLX) had a current ratio of: $3‚940‚469 / $2‚663‚154 = $1.48 and Amazon’s (AMZN) current ratio was $31‚327‚000 / $28‚089‚000 = $1.12. You can conclude that every dollar of debt that Netflix owes they have $1.48 to back it up
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Evaluation 2 Netflix is an internet TV company that produces the highest quality TV shows and movies for it ’s viewers. Given that it contains hundreds and even thousands of movies and TV shows on it ’s server‚ how does it remain to be one of the fastest? Netflix is using a cloud based system that has drastically changed it ’s organization over the years. Netflix is by far one of the biggest cloud based services in the IT field. In the past‚ Netflix has used some of it ’s services
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