“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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brand name in consumer’s mind that marketers utilize their resources to focus on PROTECTION QUALITY SEXUALLY ATTRACTION HEALTHY HAIR BRAND POSITIONING SETTING UP A WINNING BRAND POSITIONING Step 1 WHO WE WANT TO SELL TO: • Segmentation • Customers’ insight Step 2 Step 3 WHAT WE ARE SELLING (benefits) & WHY SHOULD THEY BELIEVE (RTBs) • Define consumer target • Product features: unique selling points • Rational benefits: what they will receive • Emotional benefits: how they feel WHAT WE
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Sino College Customer Relations Management Strategies Victor Chak Billy Keung Jonathan Cheung Customer Relationship Management (BMC 333) Kenneth Ng 22/11/2013 Table of Contents Introduction 1 Contents 2 1.Organization background 1.1 Weakness in CRM strategies 2.1 2.New mission statement 2.1 Slogon & core value 2.2 Target market selection 2.2 3.New Loyalty program 2.4 4.General Customer relations strategies 2.5 Conclusion Reference Introduction
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main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient) and MV/BV (Market Value to Book Value) ratio. The study includes an estimate of the value of synthetic indicator which is Euclidean distance from Positive Development Pattern (PDP) of the group of 20 banks (10 domestic and 10 European) in 2006-2009 period. As a result‚ author
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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California Proposition 215 For many years in the past‚ marijuana has been made to look like a dangerous drug‚ linked to crime and addiction. In the early 1920s and ‘30s most people still did not know what marijuana was or had even heard of it yet. Those who had heard of it were largely uninformed. The drug rarely appeared in the media‚ but when it did it was linked to crime and even thought to be murder-inducing. A 1929 article in the Denver Post reported a Mexican-American man who murdered his
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Faculty of Business and Information Technology Programme: BABS / GDABS Lecturer Name: Ann Cameron Paper Number and Name: BUS7371 Assignment Title: Customer Feedback Assignment Official Due date: 30th April 2013 Student(s) to complete: Assignment Plagiarism Declaration I/ we certify that this is my/ our own work and I/we have read and understood the Misconduct or Breach of Assessment Rules (Policy P7/10/8) that is found in the BABS/ GDABS Programme
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physical rental stores are disappearing. Hollywood Video is long gone‚ and most "Mom and Pop" stores were crushed under Blockbuster ’s boot back in the 90 ’s. So‚ which option is best for you in the new world of movie rentals? Should you go with Netflix?... Blockbuster?... Redbox? Each of these big players have various pros and cons associated with them. I have used all three extensively and have made my decision on which is best‚ but your movie watching habits may be different from mine. So
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name for over a century. There are many different classes developed to cater for the ever demanding customers. Some of the classes are C‚ D‚ E‚ G‚ K‚ L‚ R‚ S‚ T class. Also‚ Mercedes reputation is also build in the Formula One scene. 1. Customer retention Customer retention is an assessment that an organization takes to measure the customer defection. It is important because retained customers tend to spend more‚ need lesser loyalty cost and they tend to refer someone to your business. Therefore
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The Value of Organizational Values What’s the value in values? Organizational values define the acceptable standards which govern the behaviour of individuals within the organization. Without such values‚ individuals will pursue behaviours that are in line with their own individual value systems‚ which may lead to behaviours that the organization doesn’t wish to encourage. In a smaller‚ co-located organization‚ the behaviour of individuals is much more visible than in larger‚ disparate ones
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