| | WRET3105 NETWORK AND DATA COMMUNICATION Assignment 4 Semester 1‚ session 2011/2012 Submitted by: Student | : | Nadiah binti Zainudin | Student No. | : | WET080011 | Instructor | : | Saeid Abolfazli | Date | : | 2nd Nov 2011 | ------------------------------------------------- Questions: 1. What is QoS? Why QoS is important and how QoS is measured? 2. What is management of QoS? ------------------------------------------------- -------------------------------------------------
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Zaw‚ st114179 & Jacob Calar dos Reis‚ st114552 I. Company Background IDC is the one of the leading international market and operating more than 700 specialists and 110 countries global researches with local content. IDC vision is providing service consulting firm through facilitating the requirement of the small and medium business customer need for improving their business strategy by taking advantages into reliable technology and e-business trends. IDC start getting the idea on complexity
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Contributing to the Service Culture service culture | A service environment made up of various factors‚ including the values‚ beliefs‚ norms‚ rituals and practices of a group or organization. | | mission | The direction or focus of an organization that supports day-to-day interactions with customers. | service philosophy | The approach that an organization takes to providing service and addressing the needs of customers. | employee roles | Task assignments that service providers assume. |
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agencies are related to the categories these are as listed below: Category 1 responders ("core responders") Emergency services responsible for responding to emergency situations based on 999 calls in the UK dependent on the nature of the emergency‚ as an ambulance service response is based on calls from the public relating to injuries‚ sudden ill health or fatalities. This service can be backed up by others within this group‚ such as police‚ fire‚ coast guard etc‚ in case the patient is involved
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be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation has started to be conceptualizing almost as a threshold for
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factors that influence service experience‚ including those that are visible and invisible to consumer. Invisible component consists of invisible organizations and systems. It refers to the rules‚ regulations and processes upon which the organization is based. Although they are invisible to the customers‚ they have a very profound effect on the consumers service experience. Visible part consists of 3 parts: Serviscape (inanimate environment)‚ contact personnel/service providers‚ and other consumers
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(B): Describe how two pieces of legislation impacts on the setting. For this assignment‚ I will consider how rights and responsibilities of service users and service providers in the setting are impacted by the use of legislation. According to www.dhsspsni.gov.uk “Legislation is defined as the act of making law(s) by the Governing Body in a country. Legislation is needed for the implementation of policies in‚ e.g. hospitals” The two legislations I will consider are; • The Northern Ireland Act
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requirement for Service Marketing Course (MKT-412). It involves developing the service communication mix of a service provider organization. 1.2 Objective of the Study: Broad objective: To know about the service communication mix of United Hospital ltd. Specific objectives: To find out the history of United Hospital ltd To find out the mission‚ vision‚ goal‚ strategy of United Hospital ltd To find out the organization structure and size of United Hospital ltd To find out the products‚ services‚ customers
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clients is important on the part of the client human services providers‚ since it will help them to provide quality services to the clients. Some social‚ cultural‚ and personal factors do affect the provision of services to the clients. For a client to gain quality and satisfaction on the goods that are being provided by the service provider‚ it is important for the provider to assess their needs and even know them before going to provide the services to them. This paper aims at looking at the range
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How To Find An Affordable plumbing & roofing service Provider? Fixing a damaged roof or a faulty plumbing line comes in with its own set of challenges. Roof leaks‚ damages in the sewer‚ faucets that show leakages‚ clogged drains‚ are some of the common problems faced by homeowners. These problems are least expected and hence it is very common to see homeowners not worried about such issues. With rise in population density‚ the usage of plumbing lines and roofing systems has increased significantly
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