PROJECT REPORT ON A COMPARATIVE ANALYSIS OF RELIANCE PCO BUSINESS WITH OTHER SERVICE PROVIDERS AT RELIANCE COMMUNICATIONS LTD. Under the guidance of Prof. Swapan Das Gupta (Session: 2006-08) PREPARED BY Roll No. Name Section Group No. 42 Mr. Lalit Jain F8 03 20 Mr. Anurag Singhal 44 Mr. Manu Jha 43 Mr. Manish 27 Miss. Banish Razdani INDIAN INSTITUTE OF PLANNING AND MANAGEMENT‚ NEW DELHI CONTENTS 1. Company Profile 7
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Selection –Services Service Generalizations Service Strategy: Focus & Advantage Service-System Design Matrix Service Blueprinting Service Fail-safing Characteristics of a Well-Designed Service Delivery System Iba Almajzoub Product Design & Process Selection - Services Iba Almajzoub Operations Management 3 Operations Management 4 Service Generalizations 1. Everyone is an expert on services. 2. Services are personal. 3. Quality of work is not quality of service. 4. Most
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e*Logistics programs. Otis’s George Davis urged the company to create a centralized customer service system which would allow them to introduce the concept of 24 hours 7 days a week to their customers. OTISLINE was mainly set up in order to increase customer satisfaction as a result of only having a delayed response time of less than one second. OTISLINE was more than a customer service agent. OTISLINE was a service for upper management as well. OTISLINE was set up for management to be informed if a particular
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GOODMAN MAY 28TH‚ 2013 ANALYZING A WEB PAGE BSHA/352 TECHNOLOGY IN HUMAN SERVICES JASON ANDRADE ANALYZING A WEB PAGE This paper will discuss and review how to properly analyze a web page. It will identify a website intended as a resource for human services and analyze the site based on evaluation criteria as a state. It will discuss the values and relevance of the site to client or human services agencies. ANALYZING A WEB
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Caselet entitled “SHEENA” Introduction Lawn Care Service When you think back of the long‚ lazy summers of your youth‚ chances are some time was spent working on your backyard and do gardening or just trudging along behind a lawn mower‚ pushing with all your might and sweating profusely‚ just so you could make a few pesos from your parents in order to buy your favorite shirt or have your allowance for school. You may have occasionally offered your service to clean the yard of your neighbors‚ or mow down
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line or family. Aggregate resources could be total number of workers‚ hours of machine time‚ or tons of raw materials. Aggregate units of output could include gallons‚ feet‚ pounds of output‚ as well as aggregate units appearing in service industries such as hours of service delivered‚ number of patients seen‚ etc. Aggregate planning does not distinguish among sizes‚ colors‚ features‚ and so forth. For example‚ with automobile manufacturing‚ aggregate planning would consider the total number of cars
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the development of accommodation. Travelling is a significant part of the tourism industry worldwide and its employees play a key role in delivering the service product‚ its customers. All of the service businesses are trying their best to improve their service quality in order to make customers satisfied with their services‚ especially the hospitality industry. Inns are the outgrowth of man’s desire to travel for pleasure or for business. When man had to travel‚ he felt a great need for
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the safety‚ welfare and interests of the people using its services‚ but also the care workers of the establishment. My employer also has a duty of care for staff members‚ to ensure that working conditions are safe‚ and suitable to deliver the service. Describe how the duty of care affects own work role ‘My organisation and I have a duty of care to ensure that the service users we care for are safe‚ protected from abuse by other service users‚ staff‚ carers‚ friends and family. I therefore work
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companies will be identified and described on how they utilize a queuing system. Only two of the four most basic waiting line structures will be discussed: single-server and multiple-server waiting lines. Since waiting is an integral part of many service related operations‚ it is an important area of analysis. Each queue system has its advantages and disadvantages‚ but with no doubt each company’s goal is to cut down on the waiting time and that customer returns. In particular‚ we examine their
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and practically important‚ but also because it is an expense that consumers are free to avoid. Although called for by social norms‚ tips are not legally required. Furthermore‚ since tips are not given until after services have been rendered‚ they are not necessary to get good service in establishments that are infrequently patronized. For this reason‚ many economists regard tipping as “mysterious” or “seemingly
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