1. Reducing consumer choices makes service more efficient. TRUE 2. Product failures can be easier to remedy with modular design. TRUE 3. A service blueprint is quite similar to an architectural drawing. TRUE 4. Applied research is the major R&D effort of business organizations because of the desire for commercial application. TRUE 5. Life-cycle assessment involves incorporating where the product or service is in its life-cycle into system-design decision-making
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ANSWER ALL QUESTIONS QUESTION 1 (23 MARKS:41 MINUTES) A. Evidence comes in various types and has different degrees of reliability. Following are some statements that compare various types of evidence. a. A bank confirmation versus observation of the segregation of duties between cash receipts and recording payment in the accounts receivable subsidiary ledger b. An auditor recalculation of depreciation versus examination of raw material requisitions c. A bank statement included
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Kotler and Keller (2009) believe that marketing is about identifying and meeting human and social needs. They further explain that this idea can be simplified by defining marketing as meeting needs profitability. Some argue that marketing goes beyond meeting needs and wants. For these critics‚ their counterpoint is that marketers create products and services to make people want or need what they otherwise would not. Although this may be true with unsought goods such as insurance‚ encyclopedias‚ and
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TCO D) PuttingPeople2Work has a growing business placing out-of-work MBAs. They claim they can place a client in a job in their field in less than 36 weeks. You are given the following data from a sample. Sample size: 100 Population standard deviation: 5 Sample mean: 34.2 Formulate a hypothesis test to evaluate the claim. (Points : 10) Ho: µ = 36; Ha: µ ≠ 36 Ho: µ ≥ 36; Ha: µ < 36 Ho: µ ≤ 34.2; Ha: µ > 34.2 Ho: µ > 36; Ha: µ ≤ 36 Ans. b. H0 must always have equal sign‚ <
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1. Yield spreads represents the difference in yield between issues of different terms to maturity but same risks. a. T b. F 2. The coupon rate is the interest rate that equates the current purchase price of the bond with the economic value of all anticipated future interest and principal payments. a. T b. F 3. Zero coupon bonds are sold at an original price that is a substantial premium from their face amount. a. T b. F 4. Municipal bonds are interest-bearing securities
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1. What are four alternative theoretical approaches to personal helping listed in your text? Ego psychology‚ behavioral practice‚ cognitive practice‚ and crisis intervention. 2. What are four basic steps identified by Parad‚ Selby and Quinian (1976) in crisis intervention that are designed to help the client return to pre-crisis level of functioning? The search for the precipitating event and its meaning to the client. The search for coping means utilized by the client. The search for
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1. A company’s competitive strategy deals with 2. The two biggest factors that distinguish one competitive strategy from another boil down to 3. Which of the following is not one of the five basic competitive strategy options? 4. A low-cost provider’s basis for competitive advantage is 5. A low-cost provider’s strategic target is 6. The two major avenues for achieving a cost advantage over rivals include 7. The essence of a broad differentiation strategy is to 8. Successful
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Accounting ReportJosephine SpeignerBCOM/230May 8‚ 2014Professor Fran CarterAccounting ReportTo: Marketing Manager From: Account Manager Attention: John‚ Marketing Manager; report of the Accounting Manager I have performed the duties of Accounting Manager to ABC Company for the year ended 31 December 2013 as requested by you. The annual financial statements listed below are the responsibility of the members. No audit is required and no audit was conducted. Accordingly‚ I do not imply or express
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1. a) Write the Gibbs equation for free energy and specify the terms in the equation and their respective units in the SI system. G = U + PV – TS b= H – TS Where G = Gibbs free energy(Joule) H =Enthalpy(Joule) U = Internal energy(Joule) P = Pressure(Pa) V = Volume (m3) T = Temperature (K) S = Entropy(Joule/K) b) Write the Gibbs phase rule and explain the meaning of the terms in the equation. F = VAR – REL (where VAR= P(C+1)‚ REL = (P-1)(C+2)) F = P(C+1)
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1. TCO (4). A disk drive ____ controls the transfer of data from a motherboard to a disk drive and vice versa. (Points : 2) mapper regulator controller manager 2. TCO (4). ____ drives are small‚ portable drives that use flash memory or external hard drives to store data for backup or transfer between PCs. (Points : 2) USB Tape Optical Floppy 3. TCO (1). FireWire is a very fast digital input/output system‚ providing transfer rates of up to ____Mbps. (Points : 2) 100 400 480 750
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