CH: CRM in B2B 3 kinds of relationships: Transactional (timely exchange of products and services) Value-added (falls between transactional and collaborative) Collaborative (alternatives are less‚ complex purchases and high prices) Transactional: Timely exchange of g/s in a highly competitive market in terms of prices. Autonomous‚ no/little concerns towards the need of customers or sellers. The relationship ends once the purchase is done Types of products- packaging‚ cleaning products or
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THE TWO FACTOR THEORY (Herzberg’s Hygiene and Motivational Factors) Frederick Herzberg (1923-2000) developed a list of factors that are closely based on Maslow’s Hierarchy of Needs‚ except it is more closely related to work: Hygiene or Dissatisfiers – Working conditions • Policies and administrative practices • Salary and Benefits • Supervision • Status • Job security • Fellow workers • Personal life Motivators or Satisfiers - Recognition • Achievement • Advancement • Growth • Responsibility
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METHODOLOGY CASE STUDY RESEARCHES  INTERVIEWS  QUESTIONNAIRES What is Hypnosis? Hypnosis is a specific and unusual form of verbal control that apparently enables one person to control another person’s behavior‚ thoughts and perceptions. Examples of hypnosis: Under hypnosis‚ a person can be induced to bark like a dog‚ act like a baby‚ or tolerate pierced with needles. Importance of Hypnosis Hypnosis is important to psychology because it provides
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1. Social action is defined as day to day decisions and actions of individuals within the social world. Social actions both influence and are patterned and influenced by social structure. According to Marx’s theory‚ in order for the potential of social action occurring to take place a society must face resistance and revolution. According to Marx’s theory societies are already divided into two main groups‚ the bourgeoisie and the proletariat. The bourgeoisie are the upper class who are owners
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Shannon Crocker March 11‚ 2011 HTT 230 Israel Johnson Crescendo Checkpoint 2. Utilize the cost-volume-profit analysis to determine how many rooms you would need to sell to reach the budgeted revenue goal of $150 per room. Fixed costs for the hotel are $470‚000 per room‚ and the labor cost to maintain each room is $40 (Analysis of Financial Statements‚ 2011). Formula: breakdown volume = fixed cost / sales price - variable cost BV= $470‚000 / $150-$40 BV= $470‚000 / 110 BV= 4272.7 or 4273
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WHAT IS MARGINALIZATION? Marginalization may be defined as the social process of becoming or being relegated to the fringe of society where Marginalization at the individual level results in an individual’s exclusion from meaningful participation in society. This is predominantly a social phenomenon by which a minority or sub-group is excluded‚ and their needs or desires ignored. Professor Errol Miller of Teacher Education at the University of the West Indies‚ Jamaica coined the term "male marginalization"
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C2 differentiation Maximum points‚ minimum points and points of inflection All 3 types of point are easy enough to spot on a graph: • Maximum points are the tops of ‘peaks’ • Minimum points are bottoms of ‘troughs’ • Points of inflection are where a curve stops turning ‘left’ and starts turning ‘right’ (or vice versa). An example is the point (0‚1) on the curve [pic]+1 Notes (i) Any point on a curve where the gradient is zero can be
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English 101-ls1 10/26/13 A Question Of Language In the essay a question of language by Gloria Naylor. She defines how the written and spoken language can give different meanings to a word. She considers language a powerful tool used by writers and everyday people‚ to express their feelings and capture reality and life. According to Naylor‚ the “written word is inferior to the spoken‚ which uses the "sight‚ sound‚ smell and touch” of the moment(220). She mentioned that to exemplify how the same
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Preface Jerome introduces his book as being commendable nor for its style or relevance‚ but rather for its straightforward truth. He insists that the boat trip he details actually took place‚ and that the characters he speaks of are actual humans‚ not literary constructions. He believes that no other books can claim to be more truthful‚ and hopes that its simplicity helps his message come across more clearly. Chapter 1 The narrator‚ J.‚ is smoking in his room with his friends‚ George and William
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New Kid Being the new individual to join a group is‚ most likely‚ an unenjoyable experience. When the group being joined is one in which there is no option to remain distant from‚ becomes even worse. Specifically‚ in my life there was the dreaded task of changing schools my junior year in high school. Being forced into a new group of people‚ a group that one must interact with on a daily basis is a difficult task. However‚ those that reach out and make sure that the transition goes smoothly‚ make
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