Chapter One Introduction 1.1 Background The Bachelor of Business Administration is a bachelor’s degree in business studies. Bachelor of Business Administrator (BBA) in Nepal introduced in 1997 and revised in 2003 the BBA program is four year 120 credits hours bachelor degree program. It designed to provide students with the business and management skills necessary to become effective leaders‚ innovators‚ and entrepreneurs in today’s competitive economy. The degree offers both a practical management
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overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This paper also tries to identify the gap between customers’ expectations and perceptions on the bank’s service quality. Finally‚ some suggestions have been offered to improve the service towards the customers by the authority of Standard Chartered Bank. Keywords: Service‚ Customer‚ Quality‚ Dimension & Bangladesh. Introduction: Standard Chartered Bank has a history of over 150 years in banking
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The factors that have been responsible for bank disintermediation In my opinion‚ there are three major arguments for the factors that have been responsible for bank disintermediation. First‚ pareto improvement (Vilfredo Pareto)‚ second‚ reputation acquisition in debt markets (Diamond‚ D.‚ 1989)‚ third‚ corporate finance theory (MM & Trade-off Theory). 1. Pareto Improvement (Vilfredo Pareto) According to Pareto efficient (Vilfredo Pareto)‚ if economic allocation in any system is not Pareto
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I-Part 1: 1.0 Organizational Overview: AB Bank is known as one of leading bank of the country since its commencement 28 years ago. It continues to remain updated with the latest products and services‚ considering consumer and client perspectives. AB Bank has thus been able to keep their consumer’s and client’s trust while upholding their reliability‚ across time. In spite of adverse market conditions‚ AB Bank Limited which turned 28 this year‚ concluded the 2008 financial year with good results
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REPORT OF INDEPENDENT VALUERS ACCOUNTANTS’ REPORT LEGAL OPINION GENERAL INFORMATION DOCUMENTS AVAILABLE FOR INSPECTION LIST OF STOCKBROKERS AND INVESTMENT BANKS ON THE NAIROBI STOCK EXCHANGE 2 3 4 5 7 8 9 4 5 8 23 32 35 37 46 48 5 54 87 89 95 97 Appendix I 23. CDS FORM 1. LIST OF CONTACTS ISSUER ISSUER : EQUITY BANK LIMITED Registered Head Office‚ NHIF Building 4th Floor‚ P.O. Box 7504-00200 NAIROBI Name / Title of Contact Persons Mr. James Njuguna Mwangi Chief Executive
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Development Banks: Their role and importance for development C.P. Chandrasekhar Among the institutions whose role in the development of the less developed regions is well recognised but inadequately emphasised are the development banks. Playing multiple roles‚ these institutions have helped promote‚ nurture‚ support and monitor a range of activities‚ though their most important function has been as drivers of industrial development. All underdeveloped countries launching on national development
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References: Ahluwalia‚ Isher J.‚ “Industrial Growth in India: Stagnation since the mid-sixties‚” Oxford University Press‚ New Delhi‚ 1995. Ahluwalia‚ Montek S.‚ “India’s Economic Reforms: An Appraisal‚” in Jeffrey Sachs and Nirupam Bajpa’s (eds.)‚ “India in the Era of Economic Reform‚” Oxford University Press‚ New Delhi‚ 2000. Bhagwati‚ J.‚ and Srinivasan‚ T.N.‚ “Outward-Orientation on Development: Are the Revisionists Right‚” in Trade‚ Development and Political Economy
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MENTON BANK OVERVIEW A large regional bank seeks to develop a stronger customer orientation and deliver more services through electronic technology instead of human tellers. Three branches have been selected as test sites for a new customer service program. Tellers‚ whose job was previously defined in operational terms‚ are now known as customer service representatives (CSRs) and are expected to engage in limited selling of the bank’s growing array of services. This move to a selling role has been
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Introduction: Grameen Bank (GB) has reversed conventional banking practice by removing the need for collateral and created a banking system based on mutual trust‚ accountability‚ participation and creativity. Grameen Bank provides credit to the poorest of the poor in rural Bangladesh‚ without any collateral. At Grameen Bank‚ credit is a cost effective weapon to fight poverty and it serves as a catalyst in the overall development of socio-economic conditions of the poor who have been kept outside
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On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS
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