Tesco’s Clubcard Customer Relationship Management Programme: The challenges of coming to terms with a changing market Synopsis For almost two decades‚ Tesco was seen to be one of the most successful retail organisations in the world‚ with a pioneering Clubcard-based loyalty scheme and the development of a strategic CRM (Customer Relationship Management) programme that provided the company with the basis for true customer insight and greater brand engagement. However‚ in 2011 the company
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Anbari‚ F.T.‚ 2006. Benefits‚ obstacles‚ and future of Six Sigma approach Locurcio‚ R.V.‚ 2005. Project management during the reconstruction of Kuwait Malik‚ K.‚ 2002. Aiding the technology manager: a conceptual model for intra-firm technology transfer Newell‚ S.‚ Bresnen‚ M.‚ Edelman‚ L.‚ Scarbrough‚ H.‚ Swan‚ J.‚ 2006. Sharing knowledge across projects Nissen‚ M.E.‚ Snider‚ K.F.‚ 2005. Defense project management knowledge flow through lessons learned systems pp. 1133–1186. Nonaka‚ I.‚ 1994. A dynamic
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the self-service myth ’ ’‚ Harvard Business Review‚ Vol Mullin‚ R. (1996)‚ ``Knowledge management: a cultural revolution ’ ’‚ Journal of Business Strategy‚ (1999)‚ ``Going with the flow: Web sites and customer involvement ’ ’‚ Internet Research‚ Vol Newell‚ F. (2000)‚ Loyalty.com: CRM in the Age of Internet Marketing‚ McGraw-Hill‚ New York‚ NY. (2000)‚ ``Evaluating Web site logs: a case study of The Times/The Sunday Times Web site ’ ’‚ Journal of Nonaka‚ I. (1991)‚ ``The knowledge-creating company ’
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ORGANISATION OF KNOWLEDGE: THE CATALOGUING PERSPECTIVE BY ABDULGANIY OKANLA AHMED FEDERAL UNIVERSITY OF TECHNOLOGY‚ MINNA INTRODUCTION The major activities of any given library revolved on acquisition‚ processing‚ preservation and organization of relevant information resources (book and non-book materials) for effective accessibility to the target users. Nwalo (2003) describes that a library is primarily set up to acquire‚ organize‚ store and make accessible to the users‚ within the quickest
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and groups to organizational contexts. Annual Review of Psychology‚ 44‚ 195−229. Naylor‚ J. D.‚ Pritchard‚ R. D.‚ & Ilgen‚ D. R. (1980). A theory of behavior in organizations. New York: Academic Press. Newell‚ A. (1990). Unified theories of cognition. Cambridge‚ MA: Harvard University Press. Newell‚ A.‚ & Simon‚ H. A. (1972). Human problem solving. Englewood Cliffs‚ NJ: Prentice-Hall. Pearce‚ J. M.‚ & Bouton‚ M. E. (2001). Theories of associative learning in animals. Annual Review of Psychology‚ 52
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Anna Frost-Hunt Arlan Gates Eric Glass Mary Griffith Chris Hamilton Marylou Hilliard Gillian Humphreys John Jenkins Michele Kay Rob Kwinter Patti Lartigue Dayle Linton Tom Maich Scott Megginson Barry Milavsky Kelly Moffatt James B. Musgrove Carol Newell Jayne Payette Brenda Pritchard Suzanne Raitt Ruth Rapoport Bob Reaume Gina Remy Carol Ritter Linda Roulet Andrea Rush Catherine Shand Trish Simmie Clare Smith Johanne Trudeau Susan Vogt Sandra Wheaton Tim Wilson Tim Wingrove Gerry Wright Jani Yates
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Literature review on the factors that contribute to medication errors Introduction Medication management is a fundamental component of nursing‚ so should be managed with caution however medication errors do still occur within the healthcare system till this day. Medication errors have been identified as the second most common type of patient safety error in the United Kingdom by National Patient Safety Agency with 59‚802 reported incidents occurring in 2007. The medication management process
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CSC 1208 – BASIC COMPUTING ASSIGNMENT 2 Technology is evolving from time to time. As time goes by‚ new technology has come into place replacing the aged technology. However‚ we realized that without the previous technology‚ it is impossible for the new generation to enjoy the benefit of the technology we have today. To appreciate the golden aged technology‚ discuss in your group about an elder technology right from the beginning until how their evolved and improved to the latest technology
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INTRODUCTION HOW PEOPLE LEARN Learning can be defined formally as the act‚ process‚ or experience of gaining knowledge or skills. Burns conceives of learning as a relatively permanent change in behaviour‚ with behaviour including both observable activity and internal processes such as thinking‚ attitudes and emotions’. Burns (1995) considers that learning might not manifest itself in observable behaviour until some time after the educational program has taken place. Learning helps us move from
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“Impact of Celebrity Endorsement on Consumer Buying BehaviorandBrandBuilding” available at. Friedman‚ H. H.‚ & Friedman‚ L. (1979). “Endorser Effectiveness by Product Type.”Journal of Advertising Research‚ Vol Goldsmith‚ R.E.‚ Lafferty‚ B.A. and Newell‚ S.J.‚ (2000) “The impact of corporate credibility and celebrity credibility on consumer reaction to advertisements and brands.”Journal of Advertising‚ Lafferty ‚Barbara A and Goldsmith E. Ronald (1999)“Corporate Credibility‟s Role in Consumers‟ Attitudes
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