INTERNATIONAL BANKING UNIVERSITY OF MUMBAI MASTERS OF COMMERCE (BANKING AND FINANCE) SEMESTER I 2012-13 SUBMITTED BY SARMISTHA SASMAL PROJECT GUIDE PROF. DR. TUKARAM B. GADWE SYDENHAM COLLEGE OF COMMERCE & ECONOMICS ‘B’ ROAD‚ CHURCHGATE‚ MUMBAI- 400 020 |DECLARATION | I‚ Miss. Sarmistha Sasmal‚ the student of M.Com (Banking & Finance)(Semester-I)
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overdue for a period of more than 90 days in respect of a term loan ii) The account remains ‘out of order’ for a period of more than 90 days in respect of an overdraft or cash credit iii) The bill remains overdue for a period of more than 90 days in case of bills purchased and discounted iv) Any amount to be received overdue for a period of more than 90 days in respect of other accounts. NPAs affect the operational efficiency which in turn affects profitability‚ liquidity and solvency position of
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ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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have a definite relationship with social class and consumer banking behavior and government exerts some amount of influence on bank service in order to protect consumers‚ the economy and other related entities through different regulatory frameworks. All of these put together affect the bank service. Most of prudential regulation of banking was predominant in United States in the mid – 70s emanating as a result of the single-office banking system and traumatic experience of bank failures‚ particularly
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Universiti Sultan Zainal Abidin Kuala Terengganu‚ Terengganu Malaysia Abstract Islamic banking products and services are gaining popularity among non-Muslims across the globe due to its wider product coverage and ability to traverse the global economic melt-down. However‚ to what extent this statement is true in Malaysian context. Hence‚ this research aims to examine non-Muslim customers’ perception of Islamic banking products and services in Malaysia. The analysis of this research involved 152 respondents
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Research Report of Money and Banking Issues and Problems in Islamic Banking Abstract:- Three decades have passed since the first Islamic bank began its operations in MitGhamr‚ Egypt‚ and more than a decade has passed since the Islamic Republics ofIran and Pakistan adopted a non-interest-based financial system. Profit Loss Sharing (PLS) dominates the theoretical literature on Islamic finance. Broadly‚ PLS is a contractual arrangement between two or more transacting parties‚ which allows
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Rural Retail Banking in India: 2020 Faculty Contributor : Jayadev M.‚ Associate Professor and Roger Moser‚ Visiting Faculty Student Contributors : Madhulika Kaul and Charvi Tandon Financial inclusion is seen as one of the means for overall economic development of a country. The growth of the rural retail banking industry fosters financial inclusion by providing financial products and services to people in the farthest reaches of the country. In India‚ even now the rural areas lack access to
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Information technology (IT) has become a vital part of every business organization‚ whether it’s a case of manufacturing‚ trading or any other service organization. These days email is the principal means of communication between employees‚ suppliers and customers. Due to information technology there is no need to keep many files. Today‚ most companies store digital versions of documents on servers and storage devices. These documents become instantly available to everyone in the company‚ regardless
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CHAPTER ONE 1.1 INTRODUCTION The financial services industry has undergone substantial changes from regulatory‚ technological‚ cultural and economical forces‚ among others. One of the most serious results of these changes is the need for financial service companies to be marketing-oriented. Marketing oriented companies places emphasis on their clients and customers’ needs and wants‚ and determines how these needs and wants can be beneficially served. A necessary component of marketing orientation
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I/Feb; 12pp.1-4 Muniraju M Research Papers ISSN:-2230-7850 BANKING SECTOR REFORMS IN INDIA: THE RATIONALE AND EFFICACY Kumar B Assistant Librarian‚ University College of Arts‚ Tumkur University Tumkur- 572103. Muniraju M Assistant Professor‚ Department of Studies and Research in Economics‚ Tumkur University‚ Tumkur – 572 103. Abstract The Indian banking industry is measured as a flourishing and the secure in the banking world. The country ’s economy growth rate by over 9 percent since
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