AP/ADMS 2400 3.0 Fall 2012 REQUIRED COURSE TEXT / READINGS: Custom Textbook Packet: Colquitt‚ Organizational Behaviour with Connect Access Card‚ 1st Canadian edition with Kreitner Custom‚ © 2010. This shrink-wrapped packet is available at the York University Bookstore‚ ISBN 0071059695). The packet includes: • Colquitt‚ Wesson‚ LePine & Gellatly (2010). Organizational Behaviour: Improving Performance and Commitment in the Workplace‚ Canadian Edition. McGraw-Hill Ryerson Ltd. Canada
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AA St. Catherine “Solving Organizational Behaviour Issues” Table of Contents Introduction-------------------------------------------------------------------------------------P. 3 Revamped Job Design------------------------------------------------------------------------P. 3 Recommendation and Implementation Difficulties---------------------------------------P. 5 Increased Job Satisfaction Though Consistent Reward Systems-----------------------P. 6 Recommendation and Implementation
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Organizational behavior is a field of study that investigates the impact that individuals‚ groups and structures have on behavior within an organization for the purpose of applying such knowledge towards improving an organization’s effectiveness.[1] It is an interdisciplinary field that includes sociology‚ psychology‚ communication‚ and management; and it complements the academic studies of organizational theory (which is focused on organizational and intra-organizational topics) and human resource
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Assignment 2: Learning Assessment System Assignment (LASA) 1: Team Performance Report One of the main challenges in development and organization of teams is their recognized advantage to provide superior ways to utilize employee talents. Management has found that teams are more flexible and responsive to changing events than are traditional departments or other forms of permanent groupings.1 Cultural diversity and low knowledge management on the rating scale of management tools used‚ nowadays
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1.Last summer Drew and Sean worked at a Desjardins call centre. Their job was to call the bank’s customers and offer them a credit card with a low interest rate. At the beginning of the summer the manager of the call centre announced that the employee who made the most calls in the next 3 months would win a two-week‚ all expenses paid sailing trip. Neither Drew nor Sean experienced an increase in motivation after hearing the announcement. They had different reasons. Drew gets motion sickness on sailing
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People empathize when they cognitively transpose themselves into the other person’s place as if they are the other person. Cognitive dissonance – Is a condition that occurs when we perceive an inconsistency between beliefs‚ feelings‚ and behaviour. This inconsistency generates emotions that motivate us to create more consistency by changing one or more of these elements. Emotional dissonance – Is the conflict between required and true emotions. The larger the gap‚ the more employees tend
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I had rapidly progressed through the ranks in the organizational structure of my theatre location. My schooling was not in business‚ or more specifically human resources‚ but in the humanities‚ therefore I learned management techniques in a more hands on way rather than through theories. I think back to my experiences dealing with employees at work and recall situations that I handled which mirror what is in the text as organizational behaviour concepts. A lot of how I dealt with situations were
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Tom Daily- PT3350 – Assignment 1 Chapter 1 Case Incident: How a UPS Manager Cut Turnover 1. In dollars-and-cents’ terms‚ why did Katriona Roeder want to reduce turnover? Katriona Roeder wanted to reduce turnover because she knew her annual savings would increase due to lower hiring costs. She was responsible for $255 million in revenue‚ yet her part-time employees had a turnover rate of 50% per year. She was well aware that fixing this issue would most definitely lead to more productivity
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BACHELOR OF INTERNATIONAL HOSPITALITY MANAGEMENT ORGANIZATIONAL BEHAVIOUR The first important element of organizational behavior identified in the case situation is the communication between the guest and Johan. In Johan perception‚ the way the guest calling for Johan or other staff was rude‚ but maybe for the guest‚ it was nothing and it is the way how she called every other staff at other hotel as well. Hospitality industry is mainly about service. Therefore‚ no matter how rude the guest
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Foundations of Group Behavior and Work Teams Lecturer: Do Tien Long 09 04 51 54 46 dotienlong_mc@yahoo.com.vn Organisational Behavior‚ Do Tien Long Popular group definitions Popular group definitions A popular definition defines groups in psychological terms Any number of people who – Interact with one another Are psychologically aware of one another Perceive themselves to be a group Organisational Behavior‚ Do Tien Long Defining and Classifying Groups Defining and Classifying Groups
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