C. Passenger Oriented Measure Of Reliability The approach in this study is to directly deduce service reliability from observed passenger trajectories. The two proposed reliability indicators of this paper target passenger-oriented predictability (day to day variation) and punctuality (deviation from the schedule). The former considers day-to-day variations in travel experience‚ whilst the latter refers to the discrepancy from scheduled travel times. The measures are calculated at origin-destination
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Text: Marketing Managment Chapter 4: Conducting Marketing Research Topic: Market Research; Measuring Market Productivity; Return on Investment Learning Objectives: 1. What constitutes good marketing research? 2. What are the best metrics for measuring marketing productivity? 3. How can marketers assess their return on investment of marketing expenditures? Video Title: Dunkin’ Donuts Link: http://windowsmedia.pearsoncmg.com/ph/bp/bp_video_library/dunkin.wvx Synopsis This
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Organizational Behaviour case study Table of Contents Managing Motivation in a Difficult Economy Executive summary In this report‚ a case of Morgan-Moe’s drug stores will be studied. The company is suffering from a difficult economy situation‚ with stores being downsized and employees being dismissed. There is a huge problem concerning employee motivations. Therefore‚ the human resource team decided to change the management system‚ and they had conducted an
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Communication is the process of information exchange between two and more than two individuals or organizations (Bowditch and Buono‚ 1997‚ cited by Anotony and Macvicar‚ 2011: 106). In general‚ communication process could be divided into two forms‚ verbal and non-verbal (Buchanan and Huczynski‚ 2010). Verbal communication includes oral and written‚ non-verbal communication includes body language and eye contact (ibid.). Because of the development of technologies‚ especially the progress of internet
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Health Organization Case Study United Healthcare United Health group is a diversified health and well being company founded in1977 by Richard Burke with the headquarters in Minnetonka‚ Minnesota and the company is dedicated to helping people live healthier and making their health care work better for their well being. United Healthcare is one of the major divisions of United Health group and is focused on providing health coverage and benefit services. United Healthcare‚ the largest single health
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Page 1: A story of global success No study of business success in the twentieth century would be complete without mentioning Coca-Cola. Coca-Cola is the product which perhaps best exemplifies global marketing. The Coca-Cola trademark is recognised by 94 per cent of the earth’s population and Coca-Cola is the second most universally understood phrase after OK. It is not only instantly recognisable but it can be found almost anywhere from petrol stations and shops in Central Africa‚ to small villages
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Health Organization Case Study Christina Churu Grand Canyon University Nursing and Leadership Management NRS 451 V September 23‚ 2012 Health Organization Case Study Banner Health is a nonprofit health care system that was started on September 1‚ 1991 after the merger of Samaritan Health System and Lutheran Health Systems. Before the merger Lutheran Health System had a long standing history as a respected health care provider in rural communities located across Western and Midwestern states
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Dove Case Questions: 1. What is a brand? Why does Unilever want fewer of them? 2. What was Dove’s positioning in the 1950s? What is its positioning in 2007? 3. How did Unilever organize to do product category management and brand management in Unilever before 2000? What was the corresponding structure after 2000? How was brand meaning controlled before 2000 and how is it controlled at the time of the case? 4. Spend a little time searching blogs‚ using Google Blog Search‚ BlogRunner‚ Technocratic
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CASE STUDY OPERATING PROCEDURES OF HOTEL ALIMARA Introduction We decided to do our project on Hotel Alimara in Barcelona. We have interviewed the F&B manager and Front Office manager to get some information about operating processes. From Front Office processes we have chosen the check-out and from the F&B we have chosen the order making process. Objectives The objective of our work is to analyze and compare functions and operating
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DESIGNING AND MANAGING SERVICES | CHAPTER 13 379 Marketing Excellence >>The Ritz-Carlton Few brands attain such a high standard of customer service as the luxury hotel‚ The Ritz-Carlton. The RitzCarlton dates back to the early 20th century and the original Ritz-Carlton Boston‚ which revolutionized the way U.S. travelers viewed and experienced customer service and luxury in a hotel. The Ritz-Carlton Boston was the first of its kind to provide guests with a private bath in each guest
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