ISSN No-2031-5063 Vol.1‚Issue.III/Sept 11pp.1-4 Research Paper Analytical study of CRM: As a strategic tool in Banking sector in Western Vidarbha with reference to Akola District Prof. Dr. G. L. Pedhiwal. HOD (Co-ordinator) Smt.L.R.T. College of Commerce‚ Akola. & Sanjay J.Tale M.B.A Abstract : Customer relationship management systems are being widely across various sectors and have emerged as a popular business strategy in today’s competitive environment in companies. It has been
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Contents - Introduction: P 3 - Macro Environmental Factors: P 4 - Political and Legal Factors: P 4 1) Malaysian Sale Tax and Tariffs for Mobile Phones P 4 2) Labour Law
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market. Today the top mobile phone vendors include Samsung‚ Nokia Apple LG and Sony Ericsson. As compared to a few years back when the mobile phones were introduced there were just a few limited brands mainly Motorola‚ Nokia‚ Sony which merged which Ericsson and is now called Sony Ericsson. Nokia was founded in the year 1865 in the town of Nokia in central Finland it was originally a manufacturer of pulp and paper. During the 1960s Nokia began to make its way in the telecommunication market and
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Nokia has been one of the brands that are in the last 20 years been synonymous with high-quality phones. Till 2007‚ Nokia had a market share of 80% in the smartphone market‚ and the most important reason for losing ground during the digital age‚ actually smartphone age was due to the weak position of Nokia in the technological system or ecosystem. “Nokia failed in connection to people!!” One of the reasons for Nokia failure is on one side that Apple redefined smartphones with touch screen and
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“Role of CRM in Telecom Sector” Sheetal Singla MBA‚ Phd* Asst. Professor BGIET‚ Sangrur Background: This research paper is on the “Role of CRM in Telecom Sector”. The report begins with the abstract of Role of CRM in Telecom Sector‚ History of telecom sector & the Introduction part. This report also contains the basic marketing strategies used by various telecom service providers.In today’s world of cutthroat competition‚ it is very essential to not only exist but also to excel in the market
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analysis of their system and help from a consulting group‚ they decided to implement a new CRM system to improve existing operations and staff efficiency. The implementation of the new CRM system was successful in integrating the customer and the company information in one central location‚ making it very easy for the customer care representatives to respond to the customer inquiries. The implementation of the CRM system better equipped Hard Rock to handle customer inquiry volume without having Hard
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changes continue rapidly like this speed. This report attempts to show the emergence and implementation of labor law in the contents of Bangladesh ... Read More » Employee Retention Introduction Employee retention refers to the various policies and practices which let the employees stick to an organization for a longer period of time. Employee retention refers to the ability of an organization to retain its employees. Employee retention can be represented by a simple statistic (for example‚ a retention
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especially in this market. Nokia has created an established brand name for them internationally and this makes it hard for new entrants to compete. 5. Big firms may retaliate and try to prevent companies from entering the market by giving out special deals or lowering price to the point where it is not viable for new entrants to compete. 6. Patents also limit innovation and this will potentially deter new entrants. 7. Due to the size of the big firms such as Nokia‚ they will have an advantage
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Sun Zi Art of War is one of the oldest and most successful books on military strategy. It had an influence on Eastern military thinking‚ business tactics and beyond. In this assignment‚ we will apply Sun Zi Art of War Theories into companies chosen‚ Nokia Firstly‚ our assignment is based on Chapter Four (Disposition of the Army) of Sun Zi’s Art of War. One of the key points of Chapter Four is about a skillful general will ensure undefeatedness when waiting the opportunity to offend or defend
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“Strategic issues in customer relationship management (CRM) implementation” Business process management journal Capricorn Ventis. 2009. “CMAT model explained” [Online] Available at: http://www.crm.ie/pdf/datasheets/CMAT/CMAT_Process_explained_CVL.pdf [Accessed on: 2009/10/17] Chen. Injazz. Popovich. Karen. 2003. Understanding customer relationship Management. People Process and Technology Davids. M. 1999. “How to avoid the 10 Biggest Mistakes in CRM” Journal of Business Strategy‚ November / December
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