INDIVIDUAL ASSIGNMENT - NOKIA a. Describe the industry-level strategies adopted by Nokia. More specifically: i. Which positioning strategy does the company follow? Nokia has not been acting well. Its strategy is not well organized; it’s more like an “old-fashioned” strategy. That’s because they centralized in making esthetical mobile phones‚ but the problem was that the technology was not well at all. Another error is that Nokia has been making a lot of different mobile phones in a short period
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BRIEF PROJECT TITLE To analyze the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services
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LIST OF TABLES |Serial No. |Name of the Table |Page No. | |1 |Classification Of Respondents On The Basis Of Age |29 | |2 |Classification Of Respondents On The Basis Of Sex |30 | |3 |Classification
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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CUSTOMER PROFILING OF HYUNDAI i20 AND MEASUREMENT OF SATISFACTION LEVEL JSV HYUNDAI Submitted by: Ishan Chandra BBA A7006409011 MARKETING Under guidance of: MR. AMIT KUMAR SRIVASTAVA Mrs. Rashmi Tripathi ASSISTANT SALES MANAGER SR. LECTURER ABS‚ Lucknow (SUMMER INTERNSHIP REPORT IN PARTIAL FULFILLMENT OF THE AWARD OF FULL TIME BACHELOR IN BUSINESS ADMINISTRATION (2010-11) AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH
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Nokia can trace its roots back to 1865 and a pulp mill in south-west Finland. A century and a half later‚ Nokia’s handset business is being bought by Microsoft for €5.44bn after a troubled few years for the mobile phone giant. Here we track Nokia’s rise‚ and subsequent fall. 1865: Mining engineer Fredrik Idestam sets up a wood pulp mill at the Tammerkoski Rapids in south-western Finland. 1871: The Nokia name is born‚ inspired by the Nokianvirta river on the banks of which Idestam opens a second
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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TABLE OF CONTENT SR.NO. CONTENTS PAGE NO. Executive Summary CHAPTER 1 Introduction 1.1 Introduction of Topic Objective Of Study Scope Of Study Limitation Of Study CHAPTER 2 PROFILE OF THE ORGANISATION 2.1 History & Detail Of The Organization 2.3 Vision and Mission CHAPTER 3 RESEARCH METHODOLOGY 3.1 Sample Design 3.2 Source and Method of Data Collection CHAPTER 4 DATA ANALYSIS AND INTERPRETIONS CHAPTER 5 FINDINGS AND SUGGESTIONS CHAPTER
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competenceswere chosen from Nokia: quality‚ price‚ services/functions‚ and brand image. 5.1 Quality The high quality of Nokia’s products and services enables the company to takeadvantage of environmental opportunities or neutralize environmental threats. Theseresources add value to Nokia’s customers and leads to customer satisfaction and loyalty.This strength is developed by Nokia’s well controlled value chain. Even though quality isa valuable resource for Nokia‚ it is not uncommon in the
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