HSBC‚ as a core requirement for the completion of my BBA program from North South University. My faculty advisor Mr. Bashir Hussain has also given me approval to do this particular report on the topic of “Relationship of HSBC’s Customers Involvement and their satisfaction level”. Objectives The goal is to identify the main reasons of client dissatisfaction and find its relationship with a client’s level of knowledge about the bank’s services. In order to accomplish my goal I have identified one
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APPENDICES…………………………………………………………………………10 APPENDIX 1: PORTERS FIVE FORCES………………………………………………… 10 APPENDIX 2: SUPPLY CHAIN ANALYSIS……………………………………………….. 11 APPENDIX 3: NOKIA OPERATIONS ANALYSIS………………………………………….. 11 APPENDX 4: FINANCIAL PROJECTION ANALYSIS…………………………………… 12 APPENDIX 5: DECISION GRID…………………………………………………………. 13 INTRODUCTION Nokia‚ one of the leading handset manufacturers‚ is losing market share in developing and developed markets whereas total handset market is expected to grow by $222
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ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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Introduction: "Nokia - Connecting People": this slogan is known all over the world. In 2006 Nokia employs 68‚041 people in 120 countries. Currently every third mobile phone sold in the world is from Nokia. The Nokia Company is today one of the world’s leading high tech companies. Its rapidly growth in the 1990s coincided with a basal structural change of the Finnish economy and industry. In this restructuring process Nokia played an important role. Despite the fact that Nokia is a leading multinational
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of men and women of this BOP cluster work in agriculture‚ animal husbandry‚ factories or own rural shops and their income levels less than Rs.1.5 Lacs/year. Most companies have not traditionally considered people at bottom of pyramid as potential customers due to their low level of their individual incomes. It is a common belief that poor do not have any significant purchasing power and therefore do not represent an attractive market. However this assumption ignores the volume of the market and thus
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• Arabic Average • Urdu Excellent • Hindi Excellent WORK EXPERIENCE: • Worked As Sales Executive for Corner Computers.RAK • Worked as Office Assistant in a mall’s security based organization • Worked as Customer Service in Manar Mall Ras Al Khaimah. • Worked as Secretary cum Male Receptionist in Hilton Hotel January • Part Time Work :
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brand. Some of the various tools used by Nokia include: Public relations and press releases Sponsorships Events marketing High value for money Brand Value: It is the job of estimating the total financial value of the brand. The brand valuation is done on yearly basis for all ht global brands that have value greater than $ 1 billion. Nokia is one of the top 10 brands in the world for past several years here is the brand value of Nokia in past 5 years: Year Position Brand Value
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CUSTOMER SATISFACTION FOR COLD DRINKS OF VARIOUS BRANDS __________________________________ QUANTITATIVE METHODS Submitted To:- Prof. Naval Bajpai Submitted by:- ACKNOWLEDGWMENT Before we get into the thick of the things we would like to add a few heartfelt words for the people who gave unending support right from the stage the idea of the research was conceived. We express our deep sense of gratitude & sincere thanks to those who have helped
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Project Report on Nokia Preface In this era‚ where the technology is growing in a very faster speed and every positive change is bringing new and enhanced features with them‚ the cellular phones are at the very hot issue in this growing technology. The technologies in these cellular/mobile phones are enhancing and developing day by day‚ including new features of entertainment‚ and multiple options like imaging facilities‚ movie/animation features‚ sound technologies etc. When the technology
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Nokia Cultural Changes Brenda Boakye Westwood College May 13‚ 2013 Nokia began 150 years ago in Finland. Before they for were known as a telecommunications company‚ they were known for a lot more. Nokia was founded by Fredrick Idestam and began as a paper mill. Nokianvirtra River was the location of the second paper mill plant which opened in 1871 and later the name of the company. Nokia has made everything from galoshes to tires. In 1898 Eduardo Polon founder
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