The Quality Gurus The six Quality Gurus I have chosen to write about are Dr. Joseph Juran‚ Dr. W. Edwards Deming‚ Philip Crosby‚ Dr. Shigeo Shingo‚ Dr. Genichi Taguchi and Dr. Kaora Ishikawa. All of these people have made significant contributions to improving businesses‚ healthcare organizations‚ governments and countless other organizations. A guru is a good‚ wise person and a teacher above all else. This is coupled with these people with an approach to quality in business and life that has made
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QUALITY MANAGEMENT “Quality is never an accident; it is always the result of high intention‚ sincere effort‚ intelligent direction and skillful execution. It represents the wise choice of many alternatives.” – Willa Foster EXECUTIVE SUMMARY This research operations report provides an analysis of managing quality in operations with an application to the banking industry. The report defines quality and explores why quality is important by presenting some benefits associated with good quality
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What is Quality? Hoyer & Hoyer state that quality standards and customer expectations‚ in various guises‚ have been in existence for many centuries. However international quality standards‚ the formal study and implementation of “Quality” are the preserve of the 20th & 21st centuries. Consumers in the last 20-30 years have become finely tuned to the existence‚ value and need for quality but do they actually know what it is? Hoyer & Hoyer identified 8 quality guru’s and summarise their definition’s
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PRODUCT MIX A product mix is the set of all products and items that a particular seller offers for sale to buyers. Product mix has a certain width‚ length‚ depth‚ and consistency. Width: No. of different product lines e.g. P& G carries width of five lines- Detergents‚ Bath soaps‚ Toothpaste‚ Disposable Diapers‚ Paper Tissues. Length: Total no. of items in its product mix. Depth: No. of variants of each product in the line. Consistency: refers to how closely related the various product
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PRODUCT DEVELOPMENT Introduction Technology is a key resource of profound importance for corporate profitability and growth. It also has enormous significance for the well-being of national economies as well as international competitiveness. Effective management of technology links engineering‚ science‚ and management disciplines to address the issues involved in the planning‚ development‚ and implementation of technological capabilities to shape and accomplish the strategic and operational objectives
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Management SUBJECT CODE & TITLE : MGC 0203/Quality Management ASSIGNMENT TITLE : Theories‚ strategies & concepts of Quality Management Summary of the Learning Outcomes Covered: 1. Examine the concepts of quality management in business & service context 2. Investigate four different quality management schemes appropriate to commercial operations 3. Explore range of quality controls & assess their benefits to the customer 4. Apply principles of quality management to improve the performance of
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Outline the concept of the augmented product. Apply and evaluate the concept to a brand of your choice. The concept of the augmented product tries to show how the overall view of the product and brand by fragmenting it into separate dimensions. Corey (1975) describes it as “the product is the total package of benefits that the customer receives when he buys.” There are 3 dimensions; core‚ tangible and intangible. Through these dimensions the product can be differentiated from competitors and
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Product Selection ISCOM/471 December 6‚ 2012 Kellie Parker University of Phoenix Pros and Cons. Hyundai prides it’s self in quality‚ design‚ and safety when it manufactures automobiles. There will always be some cars better than others within the same company. If not enough time is initially put into thought and sketching out the product‚ there will be problems. But if enough effort is there‚ the car will be a success. The Hyundai Veloster is an eye-catching car. It is geared to the
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* MARKET VALUE 1. Understand that the first component of value is "utility." It means that whatever you are delivering to your customer has to be fit for the purpose the customer will give to it. In essence‚ for any goods or service you deliver to a customer‚ having utility means that the customer can enhance the performance of their own assets‚ or remove some sort of constraint that prevents them from receiving more values from their assets * If it is a car wash‚ the car has to end up
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is one of which products tend to be countercyclical. Demand for such products normally remains constant and unaffected by economic distress. The color cosmetics are predicted to see a slowdown in volume demand. A growing trend in the cosmetic industry is the introduction of ‘green’ products. More than one in seven (16%) of global beauty products launched in 2008 were certified organic‚ ethical or natural. There are concerns that the global economic climate will stifle new product development‚ innovation
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