CHAPTER 1 WHAT IS PERFORMANCE? Performance is often defined simply in output terms – the achievement of quantified objectives. But performance is a matter not only of what people achieve but how they achieve it. * The accomplishment‚ execution‚ carrying out‚ working out of anything ordered or undertaken.’ High performance results from appropriate behaviour‚ especially discretionary behaviour‚ and the effective use of the required knowledge‚ skills and competencies. * Performance management
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28 On the cover Seeing through biases in strategic decisions Artwork by Paul Wearing 29 30 The case for behavioral strategy Dan Lovallo and Olivier Sibony 46 How we do it: Three executives reflect on strategic decision making WPP’s Sir Martin Sorrell Kleiner Perkins’ Randy Komisar Xerox’s Anne Mulcahy 58 When can you trust your gut? A conversation between Daniel Kahneman and Gary Klein Also in this package: 44 68 A language to discuss biases Taking the bias
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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CONFIDENTIAL—NOT TO BE DISTRIBUTED TO UNAPPROVED PARTIES‚ THE PUBLIC OR PRESS IASB MEETING LONDON‚ SEPTEMBER 2004 AGENDA PAPER 15B First Pre-ballot Draft of “Proposed Amendments to IAS 37 Provisions‚ Contingent Liabilities and Contingent Assets and IAS 19 Employee Benefits” Staff contact: Henry Rees‚ +44 20 7246 6466‚ hrees@iasb.org.uk page 1 Exposure Draft of Proposed AMENDMENTS TO IAS 37 PROVISIONS‚ CONTINGENT LIABILITIES AND CONTINGENT ASSETS IAS 19 EMPLOYEE BENEFITS
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THE ACCOUNTING REVIEW Vol. 77 Supplement 2002 pp. 175–202 Evidence from Auditors about Managers’ and Auditors’ Earnings Management Decisions Mark W. Nelson John A. Elliott Cornell University Robin L. Tarpley The George Washington University ABSTRACT: This paper reports analyses of data obtained using a field-based questionnaire in which 253 auditors from one Big 5 firm recalled and described 515 specific experiences they had with clients who they believe were attempting to manage earnings
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The Role of Leaders in Influencing Unethical Behavior in the Workplace Linda Klebe Treviño Michael E. Brown A fter years of focusing on explaining and predicting positive employee attitudes (e.g.‚ job satisfaction‚ employee commitment) and behaviors (e.g.‚ employee citizenship‚ work performance)‚ organizational behavior researchers have increasingly turned their attention to understanding what drives costly misconduct in organizations (Bennett & Robinson‚ 2000; Giacalone & Greenberg‚ 1997;
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STUDENT REFERENCE NOTE Food Cost Control CUL2106 ATI College 85 Gaya Street 88000 Kota Kinabalu Sabah Table of Contents | | |Page | |Table of Content | |1 | |Course Outline
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Financial Crises and Economic Growth Robert A. Jarrowy August 22‚ 2011 Abstract This paper constructs a simple yet robust model of …nancial crises and economic growth where …nancial markets a¤ect real economic activity. Financial markets increase real output by facilitating investment through the borrowing/lending of capital. However‚ the borrowing of capital is risky due to randomness in the …rms’production. Financial crises occur when output and liquid capital are insu¢ cient to meet required
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The Series of Discussion Papers “Conceptual Framework of Financial Accounting” Working Group on Fundamental Concepts September 2004 （Tentative translation: 28 Feb. 2005） Contents Issuance of the Series of Discussion Papers “Conceptual Framework of Financial Accounting”・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・ 1 Discussion Paper “Objectives of Financial Reporting” ・・・・・・・・・・・・・・・4 Discussion Paper “Qualitative Characteristics of Accounting Information” ・・・・・12 Discussion Paper “Elements
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MFRS 11 LEMBAGA PIAWAIAN PERAKAUNAN MALAYSIA MALAYSIAN ACCOUNTING STANDARDS BOARD Malaysian Financial Reporting Standard 11 Joint Arrangements © Malaysian Accounting Standards Board 2011 1 MFRS 11 This Standard contains material in which the IFRS Foundation holds copyright and which has been reproduced in this Standard with the permission of the IFRS Foundation. Copyright in the International Financial Reporting Standards (including International Accounting Standards and SIC and IFRIC
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