Customer Service at Nordstrom and Potential Conflicts Case Study Vanessa E. Rivera Saint Leo University Customer Service at Nordstrom and Potential Conflicts Case Study With 50‚000 employees and 170 stores throughout the United States Nordstrom is a major player in the luxury goods department. Founded originally as a shoe store by John W. Nordstrom and Carl Wallin‚ Nordstrom became the largest independent shoe chain in the United States. By 1960‚ Nordstrom decided to enter the clothing arena
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Nordstrom ’s vs. Macy ’s Future Challenges Historically speaking‚ Canada has never been a great market for American retailers. The Canadian dollar was weak‚ costs were higher‚ and with limited real estate development‚ it was difficult to find space. Not anymore‚ now the door to Canada is opening wider than ever thanks to a stronger Canadian dollar‚ a relatively robust economy‚ and a loosening of the commercial real estate market‚ in part because of the downsizing of some longtime retailers like
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One of the most important questions in the late 1800s is how do you rebuild after the death of the one man who held the country together through a civil war‚ President Lincoln‚ and after the decimation of Southern infrastructure; much to the dismay of the Republican party‚ who controlled the politics at this time‚ the Reconstruction failed to accomplish its chief goal of promoting equality as the country fell back into its antebellum ways. In an effort to right the wrongs of the past‚ Republicans
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money that the worker owes for the tools and the clothing‚ leading the worker into debt if the worker can’t pay‚ they will work for another year. This loop means that the freedman will probably never stop working for the land owner‚ this system is just a loose definition of slavery without the harsh punishment. This system leads the construction process backward.
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Reconstruction occurred from 1865 to 1877. It could be considered successful because it restored the United States as a whole after the Civil War. Even though it brought the states back together‚ it stilled failed in many ways. Reconstruction gave the Government a chance to end segregation and change society’s view of African Americans‚ but nobody took it. Reconstruction amplified racial discrimination. Some examples being “Black codes‚” sharecropping‚ and the Ku Klux Klan. The “Black Codes” were
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For my research‚ I chose to compare Nordstrom and Walmart since they seem to be catering to different spectrums of class dynamic. I decide to do my research over the weekend where majority of individuals have days off work. I also did not want my choice of clothing to affect the outcome of my observation and interactions among those in the store. Therefore‚ I wore a dressy blouse with black pants to fit the model of their clientele in Norstrom and comfortable clothes such as; a red tee shirt and
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In the Nordstrom way book that I have just concluded I have found a lot of clear new tips‚ alongside of understanding a business from the ground up. In 1901 the first Wallin & Nordstrom store opened‚ from 1901 to present in 2017 this company is still thriving. It may not be run by the same people but the fundamentals of the store are the same as the store in 1901. The Nordstrom family had gone through a lot of processes to get where the company is to this day. Through the entirety of this book all
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PLANNING A SALES PRESENTATION This project focuses on developing a sales manual for selling a specific product. The effective sales presentation is built with a strategic plan. Every step of the sale‚ from the approach to servicing the sale‚ is carefully planned in advance. A well-planned sales presentation is not memorized. It is a logically planned outline that carries the salesperson’s own thoughts from one step to the next. This project will be your outline for strategically planning a sales
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like complex. No matter‚ whichever way you look at it‚ he succeeded where others failed. Alexander wanted to be greater than his father‚ and he certainly achieved this goal. However‚ Alexander had a different way of doing things‚ he did not want to just conquer lands and take over the inhabitant’s lifestyle‚ but instead he tried to teach them new ideas and a new way of living. He brought to these lands the Hellenist lifestyle with philosophers‚ art‚ education‚ and sports. He turned what he believed
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company have an ethics policy? Conflicts of Interest Nordstrom values fair and honest dealings with their customers‚ coworkers‚ suppliers‚ competitors and other business partners. Directors are expected to uphold these values by avoiding conflicts of interest. Conflicts of interest also may arise when a Director‚ or a member of his or her family‚ receives personal benefits such as gifts as a result of his or her position as a Director with Nordstrom. Directors should use good judgment at all times to
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